Dish network has terrible customer service!!!I have a receiver problem since one month ago.
After being on phone with useless so-call technical support for more than three hours, they finally decide to send me a new receiver. Nightmare started here. I was told for a three days ETA. After one week, did not receive anything.
I called them again, I was told "I, the customer gave the wrong address" The funny thing is that they send me the replacement remote before with the correct address. I could not figure out how could they copy/paste the correct address to the wrong address. I was suggested to contact UPS by myself (yes, Dish network ask the customer to correct their mistake). It turned out UPS has returned the receiver back to the dish network.
However, Dish network told me that I have to called them again to ask them to redeliver it. Correct, it is customer's mistake, so customer has to call again. Called again two days later, I was told the receiver has been re-delivered. One week later, I still did not get it.
So I called again, now I was told they have not get the original receiver back yet, and the customer representative keep saying it is all my, the customer's fault.
I asked to talk to her supervisor, she put me on hold for 15 minutes and transfer me to the voice mail!!!!This is ridiculous!!!
More Review Details
- Monetary loss:
- Product or service
- Customer Service
- Review category
- Review rating
- 3 out of 5
You May Also Like
- "Trevor McGuire CEO of Singsnap stop stalking me on my social sites. Every time you come to one of my sites I know.. I have other sites that have trackers..."
- "Yup, just opened my mailbox to pull out a letter with Polish writing all over it, offering Polish programming for $20 for 12 months, from what I can gather. ..."
- "I hired Simply The Best Entertainment to have a DJ for a teenage birthday party. Eric Symons, who said he was the owner, sent a 60 year old guy named..."
- "Just wanted something light,went through McDonald's drive thru and ordered a Mcchicken sandwich light with the mayo.Pulled over to eat about 5 minutes later and bit into a burned dry..."
- "I ordered this flowers for my mother on Valentine's Day, they said they would deliver that VERY same day! And as many of you here I received an email at..."
- "Booked Hotel with Expedia. It was 4 star hotel advertised on Expedia's site. Ended up being a horror Hotel with dirty rooms, filthy windows, hazardous bathroom with no handles or..."
- "FFIUL AGENT GUIDE SUMMARY OF CHARGES It's me Liquid, I post this not to damage them or to applaud them but just to have an official guide out there. I..."
- "The resume writer just did copy paste from the old resume which I sent. Anyone can do that and put it in a nice format. Don't waste money on this..."
- "Camper is slowly coming back online. I put all the wiring back that they took off d.c. board. Only three main d.c lines left with shorts. I bypassed shorted refrigerator..."