Dish network has terrible customer service
Dish network has terrible customer service!!!I have a receiver problem since one month ago.
After being on phone with useless so-call technical support for more than three hours, they finally decide to send me a new receiver. Nightmare started here. I was told for a three days ETA. After one week, did not receive anything.
I called them again, I was told "I, the customer gave the wrong address" The funny thing is that they send me the replacement remote before with the correct address. I could not figure out how could they copy/paste the correct address to the wrong address. I was suggested to contact UPS by myself (yes, Dish network ask the customer to correct their mistake). It turned out UPS has returned the receiver back to the dish network.
However, Dish network told me that I have to called them again to ask them to redeliver it. Correct, it is customer's mistake, so customer has to call again. Called again two days later, I was told the receiver has been re-delivered. One week later, I still did not get it.
So I called again, now I was told they have not get the original receiver back yet, and the customer representative keep saying it is all my, the customer's fault.
I asked to talk to her supervisor, she put me on hold for 15 minutes and transfer me to the voice mail!!!!This is ridiculous!!!
More Review Details
You May Also Like
- "its a scam. I mean to me it was clear that they were going to charge $50 after 5 days, so that does not bother me. t asked..."
- "Hi I like you very much keyja, but here very *** girl musiq and musiq boyfriend (Blur) , he always disturb me and disturb all peoples with fake ids..."
- "Their website states that when you request a cash-out on your trade-in (70% cash from the credit), that it will take 4-6 weeks to process and send to you via..."
- ". I paid for three year's worth of service in advance in June of 2012. Not only did they show up unprepared to install the bait in the..."
- "My daughter and I wanted to visit New York for the first time and we booked an apartment via Airbnb. The pictures were great but the disappointment was big when..."
- "My name is Tracie jones 122-22 ocean promenade 3D rockaway,park 11694 I had a terrible experience with both stores queens blvd and farming dale location. It took 4months to deliver..."
- "Went in to Pizza Hut in Warner Robins Ga. Horrible vuatomer service, and after she repeated the order back one chicken and spinach pizza with white sauce (allergic ro tomatoes)..."
- "Purchased a computer through Employee Purchases. This is where employees purchase new products and have payments deducted from paycheck. Available through Easy Home Financial and Easy Home. ..."
- "I would be very careful ordering from Teechip. They do not back up the quality of their work. They will only back up if the product item has..."