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You have been connected to (03) Enrique A.
(03) Enrique A: Thank you for choosing Dish Network the leader in HD and DVR. I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
Kamran Khan: ok
(03) Enrique A: Thank you!
(03) Enrique A: Thank you for your patience.
(03) Enrique A: I am glad to hear that you want to restart your service.
Kamran Khan: did you get the box that I sent via ups?
Kamran Khan: I mean the reciever that was not working?
(03) Enrique A: Let me check with that.
Kamran Khan: ok
(03) Enrique A: Please give me 2-3 minutes to research this.
Kamran Khan: ok
(03) Enrique A: Thank you for your time.
(03) Enrique A: Yes, we go the receivers.
Kamran Khan: good!
Kamran Khan: now I have another problem enrique - and I would like you to help me with that
(03) Enrique A: However, without the equipment the services cannot be restarted.
(03) Enrique A: I will try my best to help you, may I know the exact problem?
Kamran Khan: good
Kamran Khan: the problem is that I am being billed for all the wrong things
Kamran Khan: I have been a dish network customer for a long time
Kamran Khan: and a couple of months back I went on vacation
(03) Enrique A: The charge for the equipment for $200.00 will be reversed.
Kamran Khan: I asked for my service to be decreased
Kamran Khan: and they did that
Kamran Khan: after I got back I got this long bill which not only has this charge that you mentioned will be reversed but other incorrect charges also
(03) Enrique A: Well, all the other charges are valid I have already checked your billing.
Kamran Khan: what are those? if I may ask you..
(03) Enrique A: You have been charged Equipment fee twice for $200.00.
Kamran Khan: why?
(03) Enrique A: The equipment fee would be reversed that would be of $400.00 with the state and local taxes.
Kamran Khan: see? that's the sort of stuff I am talking about..
Kamran Khan: there are incorrect charges..
Kamran Khan: what else?
Kamran Khan: I mean - what else you see there?
(03) Enrique A: There are no other invalid charges apart from what I mentioned above.
Kamran Khan: ok - in that case - will you be starting my service?
(03) Enrique A: Well, there is no equipment with you to restart the service.
Kamran Khan: see? that's where the confusion is
Kamran Khan: can I explain?
(03) Enrique A: Sure.
Kamran Khan: I do have the equipment - and this equipment was a replacement sent to me for faulty equipment that I returned and I was told that I will not be charged for the replacement since the equipment that I returned was faulty
Kamran Khan: so - basically I do have the equipment...
(03) Enrique A: May I know the R00 number of the receiver?
Kamran Khan: I dont have it right now with me since I am in the office
Kamran Khan: but I assure you that I do have the equipment which was sent as replacement from you and it is working fine...
(03) Enrique A: In that case I would request you to please contact us back once you get back home to help you further.
Kamran Khan: ok I can do that - now beside this equipment issue - what else? what else is the problem before my service can be started?
(03) Enrique A: That is it!
Kamran Khan: so I dont owe you guys anything - right? I mean beside resolving this equipment issue
(03) Enrique A: We will be able to help you with the exact price once you help us with the R00 number of the receiver.
Kamran Khan: what price? see? I am confused again - The reciever I have was sent as a replacement
(03) Enrique A: The receiver that was sent to you was an upgraded receiver, it was not shipped to you as the replacement for the faulty equipment.
(03) Enrique A: That is the reason you have a current balance on the account.
Kamran Khan: I never asked for any upgraded reciever - I just wanted the reciever to work
(03) Enrique A: I see that you participated in the Dishn't up promotion to get the HD Single tuner receiver.
Kamran Khan: that's all and I think it will be highly unfair to charge me for a reciever that was sent to me as replacement
(03) Enrique A: I am sorry you feel that way.
Kamran Khan: its not a matter of feeling this way enrique - I was sent faulty recievers initially and all you guys did was replaced it with a good one - which is what you should have done - and I am being charged for that?? I mean - why???
Kamran Khan: do you understand what I am saying??
(03) Enrique A: When we sent the receiver as replacement you would have sent the faulty equipment back to us.
Kamran Khan: dish network is incorrectly charging me - this is unfair - they simply replaced their faulty equipment
Kamran Khan: the faulty equipment was sent back
Kamran Khan: you just told me that you got them
Kamran Khan: so what's the confusion??
(03) Enrique A: Now, let me make this clear.
Kamran Khan: ok
Kamran Khan: are you still there?
(03) Enrique A: Initially, you were charged for two non return equipments worth for $400.00. We will reverse the charge for one equipment that we received for $200.00.
Kamran Khan: look - let me clarify - both the equipments that I sent were faulty - both of them - ok
Kamran Khan: and I sent them back
(03) Enrique A: We have received only one equipment.
Kamran Khan: man!
Kamran Khan: I just asked you if you got them both and you said yes
Kamran Khan: the second one was shipped out last week
Kamran Khan: you should have recieved it by now
(03) Enrique A: We did not receive the second receiver.
Kamran Khan: that is what I asked you first and you said yes
(03) Enrique A: You were referring to only one receiver I double checked the conversation. That is the reason I said yes.
(03) Enrique A: If you have really sent the other receiver also the other $200.00 charge will also be reversed once we get the receiver back.
(03) Enrique A: Do not worry about that. You can contact us later to check if the receiver is with us to restart the account.
(03) Enrique A: Do you have anymore questions for me?
Kamran Khan: beside the two recievers what other charges are there??
(03) Enrique A: You would need to pay approximately $150.00 to restart the account which was billed when your account was on pause.
Kamran Khan: why?
Kamran Khan: that's what I am trying to find out
Kamran Khan: why $150??
(03) Enrique A: We did not receive the payment for the bill that was generated when the services were on hold.
Kamran Khan: I paused the account to lower my monthly bill not to have it increased
Kamran Khan: the whole idea of lowering my service was to save money - not to have it increased
Kamran Khan: I dont understand>>>
(03) Enrique A: That was billed for your programming.
Kamran Khan: which programming - there was no programming during the two months
Kamran Khan: it was all on hold
Kamran Khan: ?
(03) Enrique A: Your monthly rate was for $18.33 when your services were on hold.
(03) Enrique A: If you wish you can also contact us at 1-800-333-3474 to know more information.
Kamran Khan: if my monthly rate was $18.33 then where does $150 come from?
Kamran Khan: that you just mentioned to me??
Kamran Khan: help me out here Enrique - you know that there's something wrong here
(03) Enrique A: If there are any wrong charges I would have reversed it.
Kamran Khan: and its unfair for me - since I have been your customer for a long time and I pay promptly each month - this is wrong my friend - this whole billing is wrong
(03) Enrique A: All the charges which are on your account are valid.
Kamran Khan: what are you talking about??
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Currently experiencing network delays, one moment please....
Currently experiencing network delays, one moment please....
Kamran Khan: you told me right now that I owe $150
Network connection re-established.
Kamran Khan: right??
Kamran Khan: are you there?
(03) Enrique A: Yes, I am here.
Kamran Khan: ok tell me one thing
Kamran Khan: how do you justify the $150 charge?
Kamran Khan: how??
Kamran Khan: for two months $150 - how do you justify that
(03) Enrique A: The minimum payment that shows on the account to restart your service is $579.14.
(03) Enrique A: However, you sent us both the receiver and after receiving the second receiver we will reverse the $400+ taxes. In this way I gave you the approximate amount to restart the service.
Kamran Khan: first of all I never stopped my service - I am still getting it
(03) Enrique A: The account is disconnected.
Kamran Khan: secondly you are not answering my questions correctly
(03) Enrique A: I am sorry you feel that way.
Kamran Khan: you give me figures and then you do not support them at all with anything
Kamran Khan: I mean - why cant you give me breakdown of that $150 for two months??
Kamran Khan: I never stopped my service with you
Kamran Khan: I lowered it - and you said yourself that it was $18 for each month
Kamran Khan: so where do you get $150 from??
(03) Enrique A: The account was disconnected due to non payment.
Kamran Khan: what non payment??
(03) Enrique A: Did I tell you that is the final amount to pay?
Kamran Khan: I am trying to get answers from you but you are jumping around and throwing figures at me
(03) Enrique A: The minimum payment that shows on the account to restart your service is $579.14.
Kamran Khan: why are you not talking straight with me - is this how you guys get trained??
(03) Enrique A: However, you sent us both the receiver and after receiving the second receiver we will reverse the $400+ taxes. In this way I gave you the approximate amount to restart the service.
Kamran Khan: service is already there!!!
Kamran Khan: why cant you understand??
Kamran Khan: I do have the service right now
Kamran Khan: its $18.80 that you mentioned
(03) Enrique A: The account which I am looking at is disconnected.
Kamran Khan: it was never disconnected
(03) Enrique A: Your services are not active.
Kamran Khan: that's wrong information you are getting about my account
Kamran Khan: that's what I am trying to tell you
Kamran Khan: somebody messed up and your computer is showing me disconnected
Kamran Khan: its not disconnected
Kamran Khan: I have the service
Kamran Khan: I never disconnected
Kamran Khan: that is exactly what I am trying to tell you
(03) Enrique A: In that case I would request you to please contact us at 1-800-333-3474 and speak with the account specialist as we have limitation over the chat.
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