Pissed Consumer - Don't believe the Dish Network Promises

Home » Consumer Reviews » CONSUMER » Don't believe the Dish Network Promises

Don't believe the Dish Network Promises

May 16, 2008

DISH NETWORK complaint

I agreed to subscribe to Dish Network because they had a pretty good package deal that was cheaper than the monthly Comcast package. I didn't know that the sales rep would lie to me in order to get the sale. They sent countless letters and phoned again and again and the package was always the same. For $50 per month, I was to be hooked up to three TVs and get two DVRs. They also said that on a single DVR, we would be able to watch one program and record another at the same time. to make a long story short, to provide the service they promised, I had to pay another $149 for another tuner. I found this out after the 8 hour installation had taken place and they had all of the equipment in place. I called the customer service people (contradiction in terms) and they said they could do nothing about it and either buy the extra tuner or have two TVs programed to the same channel. Kind of defeats the purpose of having an additional TV. Anyway, I told them to cancel the service, and they threatened to charge a large cancelation fee because it had been more than 72 hours. It had been that long because they didn't come back to fix the problem for a week. I told them that they had committed fraud for lying to me about what I was to recieve for service. They finally agreed to cancel the service with no fees, but we get to mail all the equipment back to them instead of having the intallation technician take the crap with him. The bottom line is, do not believe what the sales people tell you. They will feed you all the crap you can take in order to reel you in like a big fish. The final blow came today when we got the bill and it was twice as much as they told us it would be. I feel good about going back to Comcast to avoid another long, frustrating phone call to people who just don't care about their customers.

More DISH NETWORK Reviews

Discuss
DISH NETWORK News

on our forums

Quote this article on your site | Views: 167

Comments (1)

1. Written by complain265, on 17-05-2008 07:56

Maybe you could take them to small claims court or just start out reporting them to the Better Business Bureau. If I were you I would at least see a lawyer. This company sure is running a scam of some kind. Next time, stick with Comcast.

Report

Comments on Don't believe the Dish Network Promises
Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.
Name:
Comment:

Code:* Code
I wish to be contacted by email regarding additional comments