Anonymous
map-marker Miamisburg, Ohio

Canceling Chanel’s I watch

This is getting ridiculous ! Every year you are threatening to cancelled the tv channels I watch!

I watch all this local channels, ABC, CBS, NBC local 12! I do not want you to cancel them!

Cancel the many other channels that are worthless ! If my Chanels get canceled there is no point for me to have a tv.

View full review
Pros:
  • Local channels and pbs
  • Local channels
Cons:
  • Keep losing local channels
  • Keep loosing local channels
1 comment
Guest

They are not cancelling any channels. I presume you’re talking about the Sinclair owned locals.

Your request, albeit likely not knowing it, is to have your bill raised by atleast $30/month. This is because they are requiring all customers pay for the Bally Sports RSNs(less than 7% we’re watching prior to their removal 2 years ago) in order to maintain Sinclair owned locals at an increased cost as well. Also, Dish nor any provider can remove local channels. Only one whom can do that is the channel owners themselves.

This is policy written by the FCC, signed into law by Congress. Same law, providers cannot lie, channel owners can.

Anonymous
map-marker Baton Rouge, Louisiana

Unsatisfied customer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I needed a extra extion on paying my bills and couldn't get it. I've been with dish for a long time. Lost my husband and times have been hard but yell don't care. All you want is you're money.
View full review
Anonymous

Poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
once your 2 year contract expires they will flat lie and try to say you renewed it.and the price keeps rising.i liked dish network services BUT their customer service is deplorable.they will place you on hold and just leave you.and if you cancel be sure to freeze the card they have on file as they will make up all kinds of crap and just charge your card.and you will never get your money back.I froze my card before I cancelled and sure enough the card company said they tried charging over $400 .never again.I was a good customer and always paid the entire 2 years but they didnt care.All I asked for was a price like new customers get and they rudly said no way.
View full review
Pros:
  • Hopper and joeys
Cons:
  • Customer service

Preferred solution: Im done with their rude customer service

User's recommendation: their customer service is horrible run get an antenna.forget dish network.

Anonymous
map-marker Tucson, Arizona

LOCAL PROGRAMMING

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I live in Tucson, my Church is in Tucson, I shop in Tucson, my zip code is a Tucson zip code. I live in SaddleBrooke, a VERY LARGE senior community. We now have Xfinity and Orbitel - so listen up, we don't need you. WHY CAN'T I GET LOCAL TUCSON NEWS CHANNELS.....? Just because my zip code is in Pinal County I am refused local channels because of Nielsen! That is what I was told by multiple Dish employees! That is so wrong. I am going to change to another carrier, like Xfinity if you don't change that ruling. Not to mention that it is dangerous that we can't see what is going on locally. What about fires and other emergencies? Why should a big corporation tell a consumer what channels they can watch? I give you two weeks.
View full review

User's recommendation: Don't subscribe to Dish, they don't care what you want. It's all about them.

1 comment
Guest

It’s not their choice. Nielsen draws the maps, and the FCC enforces them.

Cable and satellite have different rules, so comparing them would be meaningless. If you don’t like the rules currently, write your congressman and tell them.

Also, this is not a Dish monitored page and has nothing to do with Dish. They didn’t see this complaint.

Anita W Qcz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Des Moines, Iowa

Extension of my contract

Hopper quit functioning properly (6 months before contract expired) and I was unable to use most of the functions. Dish said they would mail a replacement Hopper to my home. I am quite seriously physically challenged because of arthritis and told the rep that there is no way I was able to exchange the units out myself. I am an 81 year old widow living in a rural area with no family and few friends still living, so no one to help. The rep said they could schedule a technician, but never mentioned that it would extend my contract for another year. I want free of DISH! Get an alternative!
View full review

User's recommendation: Check all available options! Local TV and many streaming services!

Jw C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

21 Year Dish Network Customer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Don't Soo, every year it weeks I have to call CS bc of frequent rain storms, wind that affect my signal but this morning's early call solidified my not soon enough cancellation with Dish. I was told to "Wait until the bad weather passes, and then I can resume watching TV" by some 3rd world CS agent whom I'm certain doesn't reside in this country. This is Washington State, so I guess 9 months of the year, I'll just wait hugh, to for the bad weather to clear...
View full review

User's recommendation: Don't waste your Time with Dish, Outrageous Bills

1 comment
Guest

Do you understand how the technology of satellite television works?

Angelina N Saf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Very poor and bad customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Manager did not care to help or try to fix the problem. We discussed the problem he really didn't care to at least try to solve the problem. Being a loyal customer for six years and my account was closed for 1yr and 6months and very disappointed ,I will never recommend anyone to get dish for the bad experience I had. Supervisor was not competitive enough with customer service.
View full review
Loss:
$32
Cons:
  • Poor software

Preferred solution: Let the company propose a solution

1 comment
Guest

The supervisor isn’t trying to be competitive enough. You’re setting false expectations and disappointed when you don’t have them met.

Anonymous
map-marker Pasadena, Texas

Tired of TV not working, rude rude ppl. Wont give credit when u are without a TV for weeks.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I been complaining that my TV not working and I thought it receiver. They so no its remote. Can't change channels, if watch DVD it freezes or fast forward and won't stop. 3 remotes and finally sending new receiver. Had installment app today but no receiver yet. Was told would send 2 day. It's not 8 days. I ask for credit. Rude and said no. I give you $5 credit for monthly receiver charge. I'm on an IV in bed 14 hr a day with no TV. I'm a senior and can't afford this crap
View full review

User's recommendation: STAY AWAY FROM DISH you can never talk to anyone. Automated service is a joke. You schedule call me. They call and just hang up

1 comment
Guest

Next time in English.

Pamela T Cmf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unhappy new customer

First,I signed up for Dish last Saturday, I had a family medical emergency come up on Sunday. I called Monday to see if I could cancel my subscription, especially since it was less than 48 hrs. They said no, and that all they could do was put it on pause. I was with Direct TV for over 20 years, but thought I would try Dish. After this I wouldnt try Dish again, and definetly wouldnt recommend to anyone. Im sorry, but I am a 70 year old widow on a fixed income, and this medical emergency I just more than I can handle. Thank you, Pam Tedesco
View full review
Loss:
$400

Preferred solution: Apology

10 comments
Tracy H Pnx

You can file a FCC complaint. By law, Dish Corporate has 30 days to contact you.

You will be contacted by a Dish Corporate Case Manager from their Executive Escalation Team.

This is the only way to ever bypass all the nonsense from any FCC related businesses customer support & get results. https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=33794

Guest
reply icon Replying to comment of Tracy H Pnx

This isn’t an FCC complaint, however. The FCC has no say on this whatsoever. They would be overstepping their authority.

Tracy H Pnx
reply icon Replying to comment of Guest-2020452

You don't know what the *** you are talking about. I have filed them on a few companies, even Dish Twice.

And by law, they have 30 days to contact you from their corporate office.

I love when people poosplain on something they have no clue about. Get educated and stop telling people nonsense BS.

Guest
reply icon Replying to comment of Tracy H Pnx

Post that law. Its not a law. You were saying?

Tracy H Pnx
reply icon Replying to comment of Guest-2022589

PissedConsumer202**** Are you just ignorant or what? Filed on DirecTV in 2019 Email from FCC followed up by the phone call I received by DirecTV Headquarters.

Hi Tracy, Thank you for your submission. Based on our review, your Ticket No. 314**** was served on your provider on Mar 28. Here's what you can expect from the FCC's informal complaint process: - Your provider should contact you directly in an effort to resolve your issue.

- The FCC's role in this process is to facilitate a conversation between you and your provider. - Your provider is required to submit to the FCC a written response regarding your issue no later than 30 days from today. - The FCC will not contact you until we receive a response from your provider. You can view a list of frequently asked questions about the informal complaint process at: https://consumercomplaints.fcc.gov/hc/en-us/articles/20508****.

**** Hi Tracy, Thank you again for your submission to the FCC. The FCC's role in this process is to facilitate a conversation between you and your provider. We received a response from your provider to your Ticket No. 314****.

Here's what happens next: •We reviewed the provider's response and based on the information submitted, we believe your provider has responded to your concerns. •Your provider is required to send you a written copy of its response by postal mail. Keep in mind it could take up to 10 days for you to receive the response. •Please review your provider's response.

If the issues you raised in your ticket remain unresolved, you can reply directly to this email with a short description of the problem. •Keep in mind that billing adjustments or other actions by your provider could take time to implement. •If we do not hear from you within 30 days, your ticket will be closed. •If you have new issues with your provider, you can file an additional complaint by going to: consumercomplaints.fcc.gov ---------------------------------- Filed on Dish Network in 2019 Email from FCC followed up by the phone call I received by Dish Headquarters.

Hi Tracy, Thank you for your submission. Your request has been received and assigned Ticket No. 477****. Throughout the complaint process, you will receive periodic emails updating you about the status of your complaint.

If you have information to add to your complaint, please respond directly to this email. You can view a list of frequently asked questions about the informal complaint process at: https://www.fcc.gov/consumercomplaints/FAQs Your submission provides the FCC with important information we can use to develop policies to protect consumers, remedy violations of the Communications Act, and encourage future compliance with the law. Thank you for your help in furthering the FCC’s mission on behalf of consumers. Rochelle Fox is the person from Dish Headquarters who will call you.

**************** I love people who have no clue what they are talking about or are too ignorant to go to FCC website or call them and learn the facts.

Stop making yourself look like a fool! https://consumercomplaints.fcc.gov/hc/en-us

Tracy H Pnx
reply icon Replying to comment of Guest-2020452

LMFAO

Guest
reply icon Replying to comment of Tracy H Pnx

Interesting law. Thank you for proving the point.

Tracy H Pnx
reply icon Replying to comment of Tracy H Pnx

PissedConsumer202**** Are you just ignorant or dumb? Filed on DirecTV in 2019 Email from FCC followed up by the phone call I received by DirecTV Headquarters.

Hi Tracy, Thank you for your submission. Based on our review, your Ticket No. 314**** was served on your provider on Mar 28. Here's what you can expect from the FCC's informal complaint process: - Your provider should contact you directly in an effort to resolve your issue.

- The FCC's role in this process is to facilitate a conversation between you and your provider. - Your provider is required to submit to the FCC a written response regarding your issue no later than 30 days from today. - The FCC will not contact you until we receive a response from your provider. You can view a list of frequently asked questions about the informal complaint process at: https://consumercomplaints.fcc.gov/hc/en-us/articles/20508****.

**** Hi Tracy, Thank you again for your submission to the FCC. The FCC's role in this process is to facilitate a conversation between you and your provider. We received a response from your provider to your Ticket No. 314****.

Here's what happens next: •We reviewed the provider's response and based on the information submitted, we believe your provider has responded to your concerns. •Your provider is required to send you a written copy of its response by postal mail. Keep in mind it could take up to 10 days for you to receive the response. •Please review your provider's response.

If the issues you raised in your ticket remain unresolved, you can reply directly to this email with a short description of the problem. •Keep in mind that billing adjustments or other actions by your provider could take time to implement. •If we do not hear from you within 30 days, your ticket will be closed. •If you have new issues with your provider, you can file an additional complaint by going to: consumercomplaints.fcc.gov ---------------------------------- Filed on Dish Network in 2019 Email from FCC followed up by the phone call I received by Dish Headquarters.

Hi Tracy, Thank you for your submission. Your request has been received and assigned Ticket No. 477****. Throughout the complaint process, you will receive periodic emails updating you about the status of your complaint.

If you have information to add to your complaint, please respond directly to this email. You can view a list of frequently asked questions about the informal complaint process at: https://www.fcc.gov/consumercomplaints/FAQs Your submission provides the FCC with important information we can use to develop policies to protect consumers, remedy violations of the Communications Act, and encourage future compliance with the law. Thank you for your help in furthering the FCC’s mission on behalf of consumers. Rochelle Fox is the person from Dish Headquarters who will call you.

**************** I love people who have no clue what they are talking about or are too ignorant to go to FCC website or call them and learn the facts.

Stop making yourself look like a foolish idiot! https://consumercomplaints.fcc.gov/hc/en-us

Guest
reply icon Replying to comment of Tracy H Pnx

Where is the law. That is the FCC policy. Learn the difference, you twit.

Guest

I’m unsure why people mention “it’s been less than xx amount of time”. At 79, surely you understand that a contract is enforced upon endorsement, including any terms for rights to rescission covered within said contract. What does 48 hours and 48 days make any difference, especially considering they already ivv no rated the several hundreds of dollars in establishing your service.

View more comments (9)
William K Epa

Stop people from getting dish

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They were great at first . Never do what they say there going to do . Lies and lies . First they continue rising my bill. Then have trouble with our box . Never sent a new one as of day . 5/20/21. Then I had to go to the hospital. And was out of work for 2 months . Never was late on the bill. Customer service sucks
View full review

Preferred solution: Nothing can’t wait till my contract is up in 12/21

User's recommendation: Don’t go with this company

Billy W Flb

Sorry Service

Technical people don't fix problem , after months calling them and complaining about the volume can't be adjusted on my Hopper receiver box.
View full review

Preferred solution: Deliver product or service ordered

1 comment
Guest

That makes sense as the Hopper has nothing to do with volume. That is a tv specific issue, and one you’d need to take up with your TV manufacturer. You’re upset that they cannot fix a component that they have nothing to do with.

Anonymous
map-marker Grand Junction, Michigan

Service/customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Dish is probably in my opinion the WORST Customer service I have ever felt with. They are rude on top of that you have to wait a least on hold 30 minutes to 45 minutes or more on the phone. Nit saying all are rude and non helpful, some are but its still the wait time. Technical support I have had for five technicians to my home to fix a signal that wouldnt tie in with my Joey used hopper they kept bringing me until finally I said I want a new one one technician said the other technician didnt Off the lineOutside so waves were shooting through the uncapped line youve got to be kidding me
View full review

User's recommendation: Stream every thing/ N

victor z

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Union Grove, Wisconsin

Can't program remote to new tv.

I purchased a new LG 65" smart tv and can't get the remote to function with the tv. I have two other LG tv's and dish boxes that I set up with no problem.

I have a VIP722 dish box and when I set up the tv I went through all the prompts. On the dish remote code 503 activated the dish network and here is the problem. The dish remote will shut off Dish and will change channels, but won't shut off the tv when the button on the remote is pushed and also won't adjust the volume or mute the tv when pushed. I tried over and over to get it to function right and each time I get a box with #908 in the upper right hand corner and the message: Attention mode reminder- Your remote is now set to control your tv/vcr/dvd player.

( I only have tv and not the others).

Press the sat button key on your remote control when you want to control your satellite receiver? Any advice you can get me to solve this so I don't have to use the dish remote and the tv remote to control the tv.

View full review

Preferred solution: Let the company propose a solution

1 comment
Guest

All you need to do is type in the code to program your remote to your television. I posted the instructions with the top 7 codes for an LG tv below directly from the Dish website.

With the remote pointing at the desired device, press and hold the mode button that you want to program, until all the mode buttons light up Enter the three-digit remote control code. If programming in AUX mode, you must press the following number first, before entering the remote code: 0 for a TV (e.g. if the TV code is 500, enter 0500 1 for a DVD player or VCR (e.g.

if the code is 617, enter 1617 2 for any other device (e.g. if the code is 639, enter 2639 Press the # button The mode button you selected will flash three times Press the POWER button on your DISH remote If the code was successfully programmed, the device will turn off #Code 1505 27** **27 4506 **** 6132 ****

Anonymous
map-marker Smyrna, Georgia

Disconnect my services

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Too hard to get ahold of them - don't enjoy waiting on phone 15 - 20 mins. waiting to speak to customer service- called several times like that n FINALLY talk to someone after waiting again forever - shame u call to discontinue services n that's when they want to give discounts to keep you - price is too expensive - issue finally resolved n got it disconnected
View full review

User's recommendation: Price increases

James s Uxd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sylacauga, Alabama

*** poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Called 5 times concerning bogus charges was hung up on 4 of those first call30 plus min second 50 plus us third 1hr plus 4 1.5 plus hrs basically told get bent ...with a 1.5 star rating dish doesn't need to lose more cust.i have been customer for 4 yrs
View full review
3 comments
Guest

I don't think Dish, or really many companies, care about their rating on an independent, unassociated website that they do not even communicate through, called "Pissed Consumers"

James s Uxd
reply icon Replying to comment of Guest-2004786

Yes maybe but loss of customers they understand they have been losing profits like mad because of these kind of issues

Guest
reply icon Replying to comment of James s Uxd

Not exactly correct there, are you? They have been losing customers because the market is becoming more saturated.

That is a natural thing and is affecting every single provider. That said, they have actually gained some customers 2 quarters ago, and had a small decline last quarter compared to their competition which lost nearly 1 million per quarter for the last many quarters.

Dish is in a good place, especially as the leader in streaming, and now entered the cell industry. Expect Tesla to become involved with Dish in the very very near future.

View more comments (2)
  • 1
  • ...
  • 145
  • 146
  • 147
  • 148
  • 149
  • ...
  • 332