Dish Network - Cannot watch another channel when recording program
The whole purpose of having a DVR is to record programs while you are away or to record a program while you watch another. With Dish Network you cannot view any other channel while recording. I called Dish Network support and they told me to record on second TV. That's OK as long as someone else is not watching another program on the second TV.
With today's technology I find this hard to believe that a major supplier of TV programming is not capable of doing this. I just changed over from cable and never imagined Dish Network was so out of date technologically speaking. You can rest assured I will inform any and all friends, family, co-workers and anyone who will listen not to purchase Dish Network.
Very Dissatisfied Customer.
Location: Las Vegas, Nevada
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Getting the same thing with mine. Tried resetting hopper and Joey still same thing.
If I stop recording everything works then. I deleated shows on my dvr, didnโt help.
hi Can any one tell be how to fix my tuner it says im recording but im doing
Years later and I am having the exact same problem, in spite of all the ads bragging about their Hopper 3 being able to record multiple channels at once. It simply does not work that way.
You have to watch what is being recorded or hook up another Joey box just to record.
And yes, that is exactly what Dish customer service told me. False advertising and broken tech!
That is false. Sounds like you might have a Hopper Duo instead of a Hopper 3. The Hopper 3 has 16 tuners, and can watch and record up to 16 different things simultaneously.
These *** ate my parrot.
Recording pop ups on what ever show I am watching which we have to clip to get it off the screen-annoying-Dish said it couldnโt be stopped
User error.. hopper1-2-3 all capable recievers.
1 has 3 tuners. 2 also has 3 and you can add a super Joey and have 5..
or 3 has 16 tuners wtf... sounds like you didnt do much research before you came on here complaining
They flat-out lied to us and told us you could record up to four shows at once with a single Hopper. WRONG.
You can only record ONE show at a time, and that's only if you're a.) not watching anything else on the Hopper, or b.) have a Joey box not watching anything else. They keep insisting that it must be a "scheduling conflict" (it isn't) or that we're trying to record five shows at once (we're not). Also, Netflix does not work on the Joey box anymore-- the box just freezes up, starts to overheat, and has to be shut down. Dish's response?
"Call Netflix, it's an issue with your account." Uh.. no. It's not. It works fine literally everywhere else, and used to work fine until you updated the software in our boxes.
Also, YouTube is just GONE from the Hopper, and there is no way to put it back, apparently. But I guess that's YouTube's fault now, huh? Weird, I didn't know YouTube and Netflix made the Hoppers/Joeys, and I didn't know they could remotely access our Hoppers/Joeys and change the software. /sarcasm
Oh, yes, not to mention that Hoppers and Joeys are now wirelessly powered!
Seriously.. the tech told us that I could not unplug the power cord from the back to do a power cycle, that it had to be unplugged from the outlet itself, because the box would still get power even if the cord was unplugged from the back of it. Not that the power supply needed to cool down/discharge static. No, the box is still getting full power even if the power cord is not attached to it.
*facepalm* If things actually worked that way, I'd have a whole different setup in my house because I wouldn't need to use outlets, ***
The real kicker? Even if they were willing to admit a problem with the equipment (which they won't), we still have to pay to have a tech come look at it, then pay to replace it. Oh, and if we cancel our service because it doesn't work, they'll still charge us a cancellation fee.
So in other words.. "We know it's messed up, but we're not going to admit that, and we'll charge you money if you try and get us to fix our mistakes, and we'll also charge you money if you go elsewhere because we want to charge you for a service that doesn't work right."
I just got dish today and they told me my total was 472. I told them no and they lowered it but still took out 472.
From my account and it is the worzt xable ever. They even charged me 5 dollars to upgrade to thr package that i was originally supposed to have. Outrageous!!!!!!!
I hate comcast but i like them better than this crap. Comcast im coming back.
Yes. Very frustrating. I could do it so easily with Time Warner Cable.
Yepp dish sucks. Always known it but now it's official.
What's the point in having two tv's and DVR if I can't watch something on each and record at the same time?! Get your *** together DISH
The problem is you...not dish. System is fully capable
Or get the Hopper 3 that has 16 tuners... came out in 2016.
You posted in 2017...
that would mean they got their stuff together. Now it is your turn.
I agree. It is crazy.
We are forced to get cable for channels that are useless to begin with it.
When there are only a few you want to watch, one can not record wile watching another. I tried the other TV deal and it did not work.
Wow I don't know what you guys are doing different but I have had dish for years and can easily watch a program while recording a different show. In fact you can record two and still watch something different.
There are four different colored oblong buttons, while watching a show if you press the red one it will show you your tuners. If one is recording you can scroll down to the next one .
Thank you South El Monte, but I pressed the red oblong button... then green...
then yellow...then blue. Same result with all.
Absolutely nothing. They are obviously there to decorate the remote with no real purpose.
You guys have old dish network equipment maybe a 722 or a 622 dvr call and complain and upgrade to a hopper 3 you can watch a show and record 15 more for the same dvr charge per month u need an equipment upgrade is all
We have Hopper 3, and it still does not work. Their customer service/tech support is a joke. They told us we can always buy another Hopper 3 and see if it works better than the one they gave us.
Iโm assuming you do not have the Hopper3, but the Hopper Duo...
This is frustrating!!! I think they they have this set up that way intentionally
thinking there customers will buy one of those HOPPER things!!
Not me.....I will survive while I'm recording and I can watch my other recorded shows!! All about the $$$$!!!