My sister since referred us to Dishnetwork when we were looking to get cable. When the installer arrived, we asked him first thing how to sign up for the referral program.
He said all we had to do was contact the customer service to do so. Well, I did. I spoke to an agent that said that since I did not recieve a referral card from my sister and register it before signing up, that they won't honor the referral. First of all, my sister has been a member for many years.
Either she doesnt remember how the referral program works because its been so long ago that she signed up with them, or they may have even changed it since then. Either way, the agent was rude, and obviously had no care to help or give me other options. He just wanted to get off the line and just kept saying that he was sorry for the inconvenience. Poor customer service!
He finally referred me to his manager, after I requested him to do so. I had the same argument with him. I pointed out that I did what I should have...Not being a customer, I took every approach I thought I should in regards to this problem. I asked the installer first thing about it, and follow what THEIR employee told me to do, which was contact customer service, which gave me no help.
How am I supposed to know how the program works if I am just signing up with them? How am I to know that I shouldnt trust what the installer/employee of theirs tell me to do when asked up front? I was then referred to another department to help with my problem....Which, I inconveniently got disconnected on THEIR SIDE which shows obvious problems with the customer service that they have. All I want is to get the referral owed to my sister and I.
Is it really that much to ask? I took the approach to do this correctly from the beginning, and it never got me to the goal because of how un-honest this company is.
Product or Service Mentioned: Dish Network Customer Care.