Contact Dish Network Customer Service

We have been with them for 19yrs and should have never been treated this way he was rude and very unsatisfactory. No one kept accurate notes of calls in the system or when someone came to the house. Or even they were on the phone doing an update with my husband.

I signed up for dish service on January 22,2024. I was on the phone with 5 different customer service reps for 2 days trying to get my satellite working.

After talking with these different reps, and not getting my service working, I found that my Playmaker portable satellite was broken. During my move it must have been dropped and it rattled if it was moved quickly. I didnt know at the time it didnt work but none of the reps could get the Wally to respond to the satellite. After I could not get my service connected, I called Dish customer service again to see about getting a refund for what I paid to get the service activated.

I was told by the customer service representative that I was talking to, that they could not give me a refund. With the portable dish and pay as you go (month to month) there was no option available for a refund. I asked the representative who I needed to talk to about getting my money back since I never used the service. I was told that he was the highest level of response to my getting a refund and was told there will be no refund available.

I told the rep that I would be making this custom review because they were actually keeping money that was paid to them for the service that couldnt be used. At this time, I do not have the money to go buy another $300 portable satellite dish. I believe Dish is actually ripping me off.

If I could not use their service my activation fee should have been refunded. I will tell everyone I know and everyone I talk to not to go with Dish!!!

Would definitely give 0 stars if it was an option. Went into a contract with them with the promise of a $400 rewards card.

I was never provided with the correct information to redeem itcalled many times and was repeatedly told that I would receive it. Finally found out after a year of trying to get it, that it was not redeemable after 3 months. I informed them that I had never been given the info to redeem, and it didn't matter to them. Canceled the contract due to them not providing what I was promised going into the contract.

They waived the cancellation fee, and I still got a bill. When I called about it, the person I spoke with said the waived fee wasn't noted and that there was no way to cancel it. Insisted she was the highest up I could talk to and wouldn't transfer me to speak with anyone else. In my opinion, Dish Network is operating on a fraudulent basis.

If a contract is made with the promise of an exchange, it should be fulfilled. And a verbal waiver is as valid as a written one. Dish is all about the money, money, money.they have no regards for their customers. They are definitely overpriced, their service was faulty and their customer service is poor.

My family and friends have all cancelled service with them, will never be back, and will never recommend them to anyone. Dont Do Dish!

I used Dish Network for seven years and had very few problems with their products and services. I have finally switched to streaming services due to lower monthly costs and greater programming options.

Unfortunately this company makes it EXTREMELY difficult to cancel service. Dish.com does not allow customers to cancel on the website. Website makes it difficult to find the cancellation process - which is only by phone. It took 1-1/2 hours on the phone with four different customer service representatives each of them pitching additional temporary price cuts.

I was passed from rep to rep hearing more and more sales pitches and borderline harassment to remain a customer. This should have been an easy process, but was instead a time-consuming and confrontational experience.