I have been a Dish customer for over 10 years. Approximately 1.5 years back a Dish representative came to my door and offered me a free upgrade on equipment, which I accepted.
I needed to cancel my Dish service because my company is moving me to another state and I've elected to use another bundle service after my move. Today I learned that Dish created a new account on me when my they updated my equipment so it appears I've only been a Dish customer for less than 2 years. Because of that I am being charged a cancellation fee and have to pay to ship the equipment back.
Dish would not reconsider or change the fees even after they admitted I had been a customer for over 10 years. Truly criminal.
Product or Service Mentioned: Dish Network Bundle.
Reason of review: Poor customer service.