I left the cable company for dish network. I do not have a major credit card, so I was set up on a "pre pay' account, without being told, or explaining what it is.
My bill was due on Jan 23, I paid it on Jan 25, and on Jan 27 my service was disconnected, although I paid it at one of their authorized payment centers. I contacted customer service with a receipt number, but was told that until their computer posts the payment, it's not paid. I have filed a complaint with the PA Attorney General, as they have been sued for deceptive business practices, and have had to pay millions of dollars. I think they need sued again.
They haven't learned.I really think they do that to collect reconnection fees. If this has happened to anyone else, please file a complaint with your Attorney General in your state
Product or Service Mentioned: Dish Network Account.