Dish Network - Dish as terrible customer service
I made a two year agreement on the phone with dish and I was told they guarantee the rate would not change. When the technician came out and installed the equipment, he asked me to sign on his phone that the equipment installation was complete.
Later I found out that when I signed the technicianโs phone I was signing a contract showing the rate would go up in six months. Obviously I could not tell I was signing a contract and the technician did not indicate that.
I tried to call Dishโs customer service and during our conversation they hung up on me. Once I get out of this contract, I will never use Dish again.
Reason of review: Poor customer service.
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I had the same problem. The point of salesperson that came to the house gave me a work order with all the services and pricing.
After the install I found out that nothing was as I was promised. When I called the company they were rude & would not adjust the package to what I was promised. Signing a contract on the phone was impossible to read.
Bottom line, don't rely on anything this company promises. They are worse than a used car salesman & I can't believe the FCC was not done something to stop this.