DISH was/is charging me an inaccurate charge. I have been dealing with their different 'levels' they have set up for this, including Christina Atencio (what a laugh!) and finally twice writing to David Clayton, CEO. The matter is being "looked into" (again more laughs).
When this all started, I called Cap One and froze their account that I had previously authorized DISH to use for regular monthly billings. After 2+ months and several tries by DISH to still put through an incorrect amount (a $ number that has changed several times), Cap One advised me to just change the card number - cancel the first account and open a new one. Cap One said that would keep DISH from being able to bill me, BUT would allow me access to use the card again.
SURPRISE SURPRISE...approximately 2 weeks after opening this new number I received an email from DISH thanking me for the payment. I called CAP ONE and was told by them: yes, a DISH payment had gone through, and, "they" didn't give the number to DISH, but a "middle management" company had. This was not a number DISH went back through files and found---this was a brand new account number that I had not used for anything.
During the 50 minute call that ensued, CAP ONE also got DISH on the line for a conference call, DISH saying the amount was proper and me saying not so. I informed CAP ONE (with DISH still on the line) that if they actually paid DISH then it is out of their pocket as I will NOT be paying them. I had to make several calls to get someone with "ability" to cancel my Cap One account altogether...again telling them if they release the funds to DISH, a company that they illegally gave my new account number to, then they will be out the money themselves.
I am done with both companies, as far as bringing any business to them.
BUT I am just getting started in my complaints filed against them.
The FTC = 600 Pennsylvania Avenue, Washington, DC 20003
complaint form = https://www.ftccomplaintassistant.gov/#&panel1-1
Colorado's Attorney General (DISH's home state) = John W. Suthers
complaint form = https://www.coloradoattorneygeneral.gov/complaint
Capital One's CEO = Richard D. Fairbank
1680 Capital One Drive McLean, VA 22102-3491. Phone: (703) 720-2500
Virginia's Attorney General = Kenneth Cuccinelli II
complaint form = http://www.ag.virginia.gov/consumercomplaintform/consumerComplaintForm.aspx
Shall I go on???
Monetary Loss: $118.