Not resolved
Coverage Area
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

One week after having The Dish Tv Network installed in my new apartment I was contacted by the "Sales Department" and I was offered a "New Customer" substantial discount on every package that was less than what was advertised because I was only paying for "Basic TV" or "The Smart Pack" for $20 dollars per month. Thus, I was told that I could decline the offers at that time and that I could call back at a later date and be afforded the opportunity to take advantage of the heavily discounted rates as long as it was within the first year.

Hence, I called back a month later and guess what...?

The customer service representative never heard of the pricing offers that I was being afforded earlier. My monthly bill is now triple what I started with and I will never re-sign a contract with Dish again.

Product or Service Mentioned: Dish Network Tv Package.

Reason of review: Pricing issue.

Monetary Loss: $600.

Preferred solution: Price reduction.

I didn't like: Being misinformed repeatedly.

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