I moved in February 2013 and called about an offer that Dish Network had advertised. TV service for $29.99.
I agreed, and made the biggest mistake as a consumer that I have ever made. Immediately, upon conformation of installation, my monthly bill had went up! The offer was now $29.99, plus a $10 fee for my receiver. I tried to explain to customer service rep, that I did not sign up for $29.99, plus $10.
Too late now! Nobody knew of such and offer and had never heard of the customer service rep that I had signed up with. My bill has averaged $75 every month, with every month leading to a phone call to Dish to have the bogus charges removed. Every month I paid my bill on time, every month I received a call from Dish, telling me I was behind on my bill.
Current customers previously had my new phone number and didn't pay their bill. Dish refused to stop calling me.
When I finally had enough, I called Dish to cancel, and they notified me that they would draft $300 from my checking account if I cancelled. Dish has terrible customer service, and only wants as much money as they can get from you.
Product or Service Mentioned: Dish Network Receiver.
Monetary Loss: $300.