I had an old receiver that Dish said would not work after 5/31/15. They said they would replace it at no cost with an updated HD receiver.
My old one had the timer feature that worked perfectly. The new VIP211 has a timer feature but it does not work. They have gotten complaints from customers since last October and have not fixed the problem. They refuse to replace the unit with another model that has the timer feature working.
They said they would send me another model for $200. Trouble is, I already paid for the one they said I couldn't use any more and now they want to sell me another one.
I and other customers have tried repeatedly to get this resolved and they just keep saying that they see no problem. We have been abandoned with non-functioning receivers.
Product or Service Mentioned: Dish Network Receiver.
Reason of review: Damaged or defective.
Monetary Loss: $200.
Preferred solution: Deliver product or service ordered.
I liked: Discounts.
I didn't like: Failure of receiver features.