Had the system about 3 months, features looked great, but they do not work reliably. I have DISH on speed dial and it' our most used number. Had at least 10 service calls and 3 times that for phone contact.
Main problem is the Hopper, which runs everything,either stops and has to be rebooted or just reboots itself. This interrupts viewing and recording. Today I had to reboot 4 times before 5:30.
I was told it was a software problem and they are "working on it", that was FIVE WEEKS AGO.
During service calls the Joeys were replaced once and the Hopper 3 times. The problem still exists .
They brag about "World Class Service", I wonder what part of the world they are talking about. I asked at about midnight once when the piece of junk cut out and the "service tech" said she was in the Philippines!
They seem to be unable to get their act together and their customers are Beta testers. I don't believe they even care if it works.
It would be a great system if it worked, but it still doesn't.