After being with Dish for almost 20 yrs and never missing a payment this is how I was treated.
I was forced to upgrade to 3 New receivers and when asked to sign a smart phone all I got to see was a line to sign on, I asked what I was signing and was told by the tech that it was just to show that he had installed the equipment,
The very next day I received an email showing I had signed a new agreement or contract Dish doesn't want to call it a contract and now the receivers are under a lease forever to them. I owned the receivers that they replaced Dish said I could buy the new receivers for 99.99 each (3) almost $300.00 and on top of that the tech took one of old receivers and the old antenna with him when he left. This was my property
Yes I think he stole my property ! ! !
Below is he new agreement that I didn't know that I signed for.
DISH NETWORK SERVICE L.L.C.
Definitions: “DNSLLC” means Dish Network Service L.L.C. (or in California, Dish Network California Service Corporation). “Customer” means the person(s) whose name(s) appears on the DISH Network account for the address listed on the front of this Service Agreement. The person(s) whose signature appears on the front of this Service Agreement represents that he/she is: (i) the Customer or authorized to accept this Service Agreement and its terms on behalf of the Customer; and (ii) at least 18 years old.
60-Day Installation Warranty: DNSLLC warrants that the services and materials provided hereunder shall be free from defects for a period of 60 days following the date of installation. During such warranty period, DNSLLC will replace and/or correct any workmanship or materials that are reported to DNSLLC as defective, as may be verified by DNSLLC in its reasonable discretion. For warranty or service issues, please call 1-800-333-DISH.
Troubleshooting: DNSLLC provides customers with over the phone technical support free of charge, which may require your participation. If we are unable to solve a technical problem over the phone with your participation, we will schedule a technician visit to restore service. DNSLLC may charge a fee for such visit if your equipment is not covered by a warranty.
User and Installation Guide: Customer acknowledges receipt of and agrees to the terms and conditions related to equipment warranties found in the satellite receiver User and Installation Guide, if applicable.
Authorization for Installation: Customer represents and warrants that: (i) he/she/it owns the real property at which the installation/services were performed, including without limitation, any improvements located at the street address given above (the “Property”); (ii) he/she/it has been authorized to contract for services at the Property and has the authority to authorize the installation/services contemplated herein (including, without limitation, making alterations to the Property such as drilling holes in walls, floors, ceilings and roofs, and installation of a pole and/or roof mount, rail mount and/or wall mount apparatus); or (iii) he/she/it is a tenant at the Property and either his/her/its agreement with the landlord of the Property allows Customer to have equipment installed at the Property as contemplated herein (including, without limitation, making alterations to the Property such as drilling holes in walls, floors, ceilings and roofs; and installation of a pole and/or roof mount, rail mount and/or wall mount apparatus) or Customer has secured all permission from the landlord of the Property necessary for such installation. In accordance with the National Electrical Code (NEC), DNSLLC will not conceal power cords behind walls, under floors, or in ceilings. Power cords attached to appliances or components, or temporary power cords such as extension cords, will not be substituted for the fixed wiring of a structure.
Release: Customer agrees to release and hold DNSLLC and its affiliates, and its and their subcontractors, harmless from any damage, loss or expense of any nature whatsoever that results from or relates to the installation of any equipment, including without limitation, drilling holes in walls, floors, ceilings and roofs, and installation of the antenna, coaxial cable, receivers, and a pole and/or roof mount, rail mount and/or wall mount apparatus. Customer agrees that (i) Customer is responsible for backing up data, software, and files (collectively, “Customer Data”) stored on computer disk drives, peripherals, DVD player, or other device prior to DNSLLC servicing any Customer’s computer or electronic storage device, (ii) DNSLLC is not responsible for any loss of Customer Data however caused, and (iii) Customer is responsible for removing all external media devices from Customer’s equipment prior to DNSLLC servicing Customer’s equipment. DNSLLC shall not be liable for any loss, disclosure, alteration or corruption of any data, software, files, or other media.
Indemnification: Customer agrees to indemnify and hold DNSLLC and its affiliates, and its and their subcontractors, harmless from and against any damage, loss or expense of any nature whatsoever caused or claimed to be caused by the use of DISH Network equipment by Customer, members of Customer’s household or employees of Customer’s business (as applicable), or guests, licensees or invitees of Customer, including without limitation, damage, loss or expense caused by circumstances beyond DNSLLC’s or its affiliates’ control, such as acts of God, weather conditions and power failures. Customer further agrees to indemnify and hold DNSLLC and its affiliates, and its and their subcontractors, harmless from and against any damage, loss or expense of any nature whatsoever caused or claimed to be caused by the installation of equipment or service work performed hereunder, or as a result of Customer’s failure to obtain any consent of the owner of the Property, except to the extent such damage, loss or expense is incurred as the direct result of DNSLLC’s or its subcontractors’ gross negligence or intentional misconduct.
Service Interruptions: Customer agrees that neither DNSLLC nor any of its affiliates is liable or responsible for in any way whatsoever service interruptions that result from or relate to circumstances beyond their reasonable control, such as acts of God, weather conditions and power failures. Customer agrees that DNSLLC is not liable or responsible for service interruptions that result from or relate to services provided by third parties, including, but not limited to, Customer’s internet service provider.
Collections: Customer hereby authorizes DNSLLC and its affiliates to report any payment defaults to credit reporting agencies. Under the Fair Credit Reporting Act, Customer has the right to notify DISH Network if he/she/it believes we have reported inaccurate information about Customer’s account to any credit reporting agency. Please include in any such notice Customer’s name, current address, Social Security number, telephone number, account number and type of account, and the specific item of dispute and why Customer believes the information reported is in error. Such notice should be sent to DISH Network Customer Service Center, Attn: Privacy
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