I was burglarized about a month ago and a burgular stole my cable box to my dish system, They replaced the box with a faulty one which didnt work the technician they sent fixed it but it still didnt work so he was ingenius to swap boxes out of his truck. The whole process took 8 days all this time i was without cable service.
Then about 2 days ago they sent me a empty box with packing materials to send back the box that was originally
So i called dish the lady who i spoke to me was very vague and told me i have to send the box back i told the lady how am i supposed to send a box back that was stolen thiefs dont bring stolen items back she said i am sorry but it is rental equipment wtf......then i proceeded to tell her i paid insurance on the system when i brought it she said you didnt and that your homeowners insurance will pay for it so she then tries to give me a very unintelligent example of how a car gets stolen and you have to replace the car i could only think this women must have been smoking *** are something. Sooooo i asked her how much would it cost to replace the stolen box ive tried to get this resolved with dish but, with no sucess so im going to wait for my bill if a charge is on my bill for that stolen box then i will leave and go to comcast.
She told me it would cost me from 100-400 dollars to replace that stolen box now i already paid 12.00 to replace a remote 14.00 for tech support they made me pay the stuff alacarte they werent kind enough to put it on my next bill im waiting for my next bill if there is a charge on it for a cable box im leaveing there service immediately and getting comcast.
Reason of review: Poor customer service.