Quoted price and received bill for 3x more. Even though had name and rep id - they don't care.
They have no managers only coaches that you speak with and they say there is nothing they can do. What other company does that? How can you trust a company that doesn't stand by their word. We have been long time customers and decided to upgrade service and that also didn't matter to them.
If you chose to use them, make sure you record your conversation and that you get it in writing. Not the way business should be done.