Worst experience of my life. They have the worst customer service I have ever encountered.
Our satelite went out and was out for over a week. When they finally got a technician to come out to my house and fix the problem he made an excuse that he had to leave to get a new satelite and he never showed back up!! I callled the call center and confirmed twice that he was on his way, but he never showed up.
I called the call center again and two representatives there hung up on me and then the manager hung up on me. I proceded to call back again and talked to another manager that cleared up the problem but it just couldn't take back this horrible experience that I encountered
Monetary Loss: $400.