My journey with this wretched company starts with shopping for cheaper TV service. On the phone for 2 hours with this lady i could barely understand, I signed up for the America Top 120. Cheapest package they had. 39.99 minus a 15.00 discount for the first year and HBO and Showtime free for that year as well as free installation.
Now I'm not a fan of HBO and Showtime really, so that didn't bother me. It was just a nice little bonus hehe. Anyways the installer dude comes over to hook us up right? Tracks this black *** into our house, hooks the satelite up with wires running along the floor from the back to the front. Drills into the carpet to keep the cable down. That alone made me mad. He says 2 sentences the whole time. Hello, I'm here to hook up yer dish and I'm done, that'll be 35 bucks in check form.
Now as i said, the lady said it was free and he said that the installation WAS free the 35 bucks is for the equipment. So i write a check out to HIM, not dish network but to him lol. I thought it was weird him having us write it to him so whatever. Call up dish explain whats up, they say "Sorry, cancel the check and we'll call his manager." Bout 10 minutes later i get a call from the installation guy saying I got him in trouble and I am a cheap A hole. So i call Dish again and alls i get is a supervisor saying "Well sorry, have a nice day." Strike one
Next few months, bill goes up 24.00. Call up Dish again to figure what's up. They say HBO and Showtime are no longer free. I explain I took this contract under the promise of free for a year. They transfer me to some specialist and she basically says "I can't do anything about that, i don't care what the lady you signed up with said." So i'm like fine just refund my 24.00 and cancel HBO and Showtime. She says "I'll pro-rate the remaining $14 to your account since you;ve had it for a week or so." Ok so, here i am cut short of what i was promised, no big deal considering i don't really watch those channels, but now that i've cancelled them you are keepin half the money? Strike 2
Just checked my bill today and guess what? YEP!! Yet another issue! Bill has been $32 and some change minus that whole HBO Debaucle, but is now 47 and some change. Call up Dish yet again. Get some indian lady that i can barely understand and explain whats up. She says and i quote "The rate went up 5 dollars. We have the right to change the rate to whatever we want to any contract we want" now what kind of BS is that? You don't change a "contract" you have with someone or else it's not a contract. What you guys are slinging is "You take our service for 2 years and pay whatever we tell ya to." On top of that there is some kinda "service plan" that's an extra 6 bucks that i had no clue about. Strike 3
To be honest, Dish Network has no clue what they are doing. Comcast was *** expensive for what it offered, but at least they knew how to treat people. Your CSR's make you feel that you are bothering them for calling in, like "How dare you have a problem with this service, stop bugging me." You have people promising me things to get you to sign up that you don't get. You have installers trying to get money from me when it's suppose to be free and your compensation for any type of problem is non existant other than a "Sorry about that, we have free starz promo for you this month though" ... Umm its not for "me" its for everyone and its not free we are payin an increase of 5 dollars per package.
I am making it my personal duty to make sure everyone i know hates you guys as much as i do. Noone i know will ever become a dish network customer.