Soledad, California
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
1 comment

They are the worst cable company . I had to deal with account specialist Bruno id# TXI From México city (which I think he lied about) he treated me so awful and I had to ask him 6 times to transfer me to a supervisor .

Then is states I'm the most higher authority . I can make all the decisions . What the *** does that mean !!!!And when he finally did Bruce # HOX it went down hill even more after thAt . I cancelled my account for good !!

I've been with this *** company for years (15) telling pretty much shut your mouth your going to get a good deal shut up ... And he also would tell me where state or city he was from . He stated he was in Mexico City . But his English and other employee was perfect .

He was covering the phone constantly and I can hear him talk to that other *** Bruno .. I didn't realize I was going to speak to children to handle grown folks conversation .

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of dish network account. Dish Network needs to read this review and look into the issue (if any) according to poster's claims.

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It doesn't sound like you spoke with Dish. Firstly, there are no call centers in Mexico City for Dish, but there is for DirectV.

Secondly, every agent has a very easily accessible mute button.

For conversations like that, no agent would cover the mouthpiece. It would be more work than hitting mute.

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