Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Yesterday I spoke with a customer service rep named Mitchell about an increase that was take place on my charge for the 250 package. He was extremely rude and down right cruel in trying to sell me a package that I made clear to him I can not afford.

Before the conversation was over I was so upset and on the *** of crying. I told him to set me up with the least expensive package until I can purchase a new tv and get rid of cable permanently. I have been a customer of dish network for 10 years. Over that time I have contacted them numerous times for various issues.

There customer service representatives have always been kind and helpful but Mitchell took the cake for rudeness. I will be disconnecting my service asap.

Product or Service Mentioned: Dish Network Americas Top 250 Tv Package.

Reason of review: Pricing issue.

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