I signed up for dish in response to a mailer: 55 channels for 19/mo. I told them I only watch the news and Netflix.
After the installation, I called the installer back because the picture was blurry and only covered 3/4 of my screen. He said I only had SD. Big surprise. That night I spent an hour trying to figure out why my Roku and Amazon fire would not work.
After calling dish, I was told I need to spend $200 for a different receiver. I told them I wanted to cancel. After I protested, they offered to credit $25 toward the price. Then they offered to give it to me for free.
I kept saying I want to cancel because their behavior is unacceptable. They said I owed $480 for early termination....after 48 hours of totally unacceptable service. I have called repeatedly and spoken to highly trained robotic-sounding young women repeating the same sentences over and over.
I cancelled my credit card so they would not be able to extract this outrageous fee for their bait and switch scam. I am now a committed cord cutter and hope dish goes bankrupt, matching their ethical business practices.
Product or Service Mentioned: Dish Network Installation.
Reason of review: Not as described.
Monetary Loss: $480.
Preferred solution: No charge for early termination..
I didn't like: Bait and switch practice.