2.5
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Hooked up on Friday before last and spent the entire weekend trying to get it to work right. I told the salesman that sold me the contract I do NOT have internet and he continued to tell me all of the things i could do with their service.

Did not mention I had to have Internet to do them. Could not get search to work. Was told by one very not helpful cs person I had to have Internet for it to work. Thankfully not true.

I told one cs person on that Monday's call that with all of the trouble I have had I wish I had not changed from directv. The next day found they had cancelled my service and sent me a $110.34 bill for disconnect. If I had the money I would have paid it and went back to directv. One cs man even did a huge angry sigh in my ear when I asked for a manager.

Hate this company. Horrible customer service.

Reason of review: Pricing issue.

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