I just called dish network to cancel my service. I received an offer from Directv that was significantly better than my dish network pricing (more than $60/month).
They transferred me to the recovery team that tries to save customers that are cancelling. The representative started trashing directv and saying that dish network was better. I told him that I appreciated his comments, but that I had already had the service installed and that I was not going to have directv come back out and uninstall the service. He offered me a $15/$20 & $30 monthly discount on my package and trashed directv some more.
I told him that the difference was almost $60 per month and that I wasn't interested and that I would appreciate him just processing the cancellation of the service. He started in on how great dish network was and basically that I was *** for switching. OK, now I'm pissed. I told him that I was not interested in hearing any more sales pitches and that I wanted to speak to a supervisor.
He STILL kept trashing directv and saying that his supervisor is at lunch. Long story short.
I waited another 10 minutes to speak to a supervisor (who I don't actually think was a supervisor) who basically told me that the rep had done his job and that he worked for the best satellite company in the world and that he didn't think that the rep had anything to apologize for. Needless to say, I will have rabbit ears and aluminium foil on my TV before I ever use dish network for anything.
Monetary Loss: $500.