2 comments
Not resolved

Through a 3rd party seller, with no contract copy supplied, and with insufficient contract details explained by the 3rd party, I started Dish Network.I canceled 6 days later because the picture on the TV was picsolated, and the channel set up was very non user friendly, to the point it was hard to find normal widely known TV channels.

I tried to give the service a fair chance during the 6 days, but we found we still needed to cancel the service. Now, after calling Dish and escalating that call to a higher last person President's office lead Dish Network employee, there will still be a $480 cancellation fee. I offered to pay for the temporary installation and removal of the Dish system, but their was no monetary relief given by Dish. I pleaded by case with Dish, saying I tried the service in good faith, and further saying I am looking for some relief, because I did not know I would not like the Dish TV service.

Dish only says that their contract does not give them any option but to charge the full 2 yr contract cancellation fee. Dish also will charge my card for $480 in 21 days without my agreement. Note Dish's ability to charge my card in this way was never explained prior to starting the Dish service.

Any advice out there on my situation?Or tips on how I can spread the word about this Dish Network business practice?

Review about: Dish Network Tv Package.

Reason of review: Return, Exchange or Cancellation Policy.

Had an Experience with Dish Network?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
a. seif
Los Gatos, California, United States #1331977

you are not the only one.they charge you credit card but call the bank and cancel your card and don't be afraid dish does not have a good customer service.

I am the same way as you are but since I am contract administrator for so many years I told them, dish, go to *** you are violating the term of contract for quoting some dollar and charging more.by doing so the contract is voided and they can't do any thing in regard to their mistake.

We as customer should stick together and teach people lessons !!!

h.kitchener
Columbia, South Carolina, United States #1328412

If they have not charged your credit card, then immediately contact your card company and ask them how to stop them from charging your card.This might entail your cancelling that card account and getting a new one so Dish doesn't have the new card number to charge.

These companies always try to charge you a cancellation fee even tho most people are seemingly unaware they are entering into a (one way)contract of some sort when then sign up for Dish, etc. In your case, ensure they cannot charge your account and if they do charge you a cancellation fee, just ignore it and all subsequent bills, etc.

and take the very small "hit" on your credit score.Remember, never pay for something you don't owe, especially for something that doesn't work as described.

You May Also Like

Dish Network - ROUTER HACKER Dish Network "I've known for quite sometime that there was a hacker on my internet service and using up my bandwidth. I've called Dish.network a couple times only to get "there's nothing..." Read more Dish Network - Review about Satellite Tv from Detroit, Michigan Dish Network "The worst service ever. My hopper is always burning through hard drives. When I call, it's the same 45 minute conversation. Unplug it. We will shoot a signal. It never..." Read more Dish Network Americas Top 120 Tv Package Review Dish Network "No television reception here at home. Got Dish TV. Had to pay $20 extra for local service. $69 a month. Now increased to $30 a month. No service for weeks,..." Read more Dish Network Technical Support Review from Mineral, Virginia Dish Network "I had a tech come and install two more systems and the tech left a huge mess of wires hanging from my wall and ceiling. I couldn't close the door...." Read more Coleman Furniture - Horrible Coleman Furniture "NEVER order from Coleman Furniture. They are absolutely horrible. You will regret it. We ordered an entertainment center from them in December 2016. It got delayed and was delivered late,..." Read more Enterprise Rent A Car - Very Poor Enterprise Rent A Car "In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand..." Read more We're taking legal action against CMK Construction, Inc. Cmk Construction "It has been two months since I originally posted this review. Since then, we have retained legal counsel. Unfortunately, CMK Construction has not been responsive to our attorney. Therefore, at..." Read more Mor Furniture For Less - Horrible customer service and failure to deliver promises Mor Furniture For Less "If I could give negative stars I would. I will NEVER BUY from Mor again. We were told that if the furniture ripped for any reason it would be covered...." Read more