Through a 3rd party seller, with no contract copy supplied, and with insufficient contract details explained by the 3rd party, I started Dish Network. I canceled 6 days later because the picture on the TV was picsolated, and the channel set up was very non user friendly, to the point it was hard to find normal widely known TV channels.
I tried to give the service a fair chance during the 6 days, but we found we still needed to cancel the service. Now, after calling Dish and escalating that call to a higher last person President's office lead Dish Network employee, there will still be a $480 cancellation fee. I offered to pay for the temporary installation and removal of the Dish system, but their was no monetary relief given by Dish. I pleaded by case with Dish, saying I tried the service in good faith, and further saying I am looking for some relief, because I did not know I would not like the Dish TV service.
Dish only says that their contract does not give them any option but to charge the full 2 yr contract cancellation fee. Dish also will charge my card for $480 in 21 days without my agreement. Note Dish's ability to charge my card in this way was never explained prior to starting the Dish service.
Any advice out there on my situation? Or tips on how I can spread the word about this Dish Network business practice?
Product or Service Mentioned: Dish Network Tv Package.
Reason of review: Return, Exchange or Cancellation Policy.