I decided to switch to dish network from Comcast because my whole family has them and recommended me to them. So in October I talked to a dish salesperson and explained that I was in the middle of my divorce and selling my house and would be moving to an apartment in a few months and did not want to be stuck in a contract in case they were not able to set up the dish at the new location.
But the dish salesperson told me that if for some reason they were not able to set it up at the new location that they could waive the fee since it would not be my fault. Well yesterday the installation technician came out and was not able to install due to no line of sight. About several conversations with the loyalty department and one of their supervisors all they can do is apologize for their salesperson misinforming me and tell me that it is not their fault that I chose to move.
I am very disappointed in the lack of understanding from Dish when this is in no way my fault at all. I will definitely not be recommending them in the future.
Monetary Loss: $263.