I have been a customer of Dish for 12 years. I inquired on dec 3rd about the possibility of replacing my current equipment with the new "Hopper".
I was told I was not eligible for an upgrade to the hopper And after talking to him for quite sometime he told me that he would go ahead and give me the hopper and schedule installation for Saturday December 8th between 8 and 12 PM.
We changed our plans and stayed at home Saturday, December 8 ALL DAY waiting for a service technician to show up, he never showed. I contacted customer service today Monday, December 10 and ask why service technician did not show up they did not have any records indicating that a service technician would be giving me an upgrade and that I did not qualify for one and And that I could purchase one For a little over $400
Product or Service Mentioned: Dish Network Installation.