If you contracted with DISH over the phone; the sales pitch sounded great. Then, when it was time to "sign" the contract - you figured it probably contained the same stuff you'd just gotten over the phone; and you agreed to sign it. BIG MISTAKE!!! Trouble is, you won't know how big a mistake you just made until after you have your first problems - or you wish to terminate your agreement early. Only then will you realize you just signed an agreement with the worst satellite provider on the entire planet.
If you complain about the speed of your Internet not being what was promised, they will refer you to their contract. Now... as you read their contract (that you signed) you will find that in fact they are not bound to supply you any minimum download speed at all. In fact, they are not bound to supply you an Internet signal at all, and in fact could be totally out for any length of time, and you don't even get reimbursed for the usage you did not receive.
Further, they misrepresent the usefulness of their Internet service by telling you in the Sales Pitch that you will get a full 20Gb of monthly usage... and that if you are not a game-player, that amount of monthly usage should be more than adequate. Nothing could be further from the truth! First of all, you really DO NOT get 20Gb of monthly usage in the way the unsuspecting customer is thinking. In fact, you really only get 10Gb per month that you can use during your normal waking hours. The other 10Gb MUST be used during the off peak hours from 2AM to 8AM. Now unless you are some sort of a vampire - how useful do you think that 10Gb is going to be? So, in essence you really only get 10Gb of usage during your normal waking hours.
The Internet of today is not the same as it was in the early 1990s. Almost every page you access contains a ton of graphics, and a lot of streaming videos. Just surfing webpages can eat up a lot of your 10Gb. But let's say you like to watch a few videos off of YouTube. Guess what a few YouTube videos will do to your 10Gb. They eat it up real fast. Now let's say you "fell" for the DISH advertising about DISH Anywhere. That requires the use of your DISH Internet service and will quickly eat up your entire monthly usage of 10Gb in a couple of DISH Anywhere sessions lasting no more than an hour or two.
See this is the stuff they don't tell you during the "sales pitch" on the phone. But once you are signed up and they have your Credit Card number - you are screwed big time.
When you read the contract after you've signed it, only then do you become aware of how badly you've been taken in.
Product or Service Mentioned: Dish Network Internet Service.