Do not ever use the service of Dish Network. I am prime example of what will happen to you if you trust their lying and deceiving sales or Customer Loyalty agents. Here is how I have been tortured by Dish Network:
When I signed up I was never told that there was a contract. I was promised 3 month free HBO and Starz service but I never got it. I called them twice and once I was a customer they never bothered to give me what I was promised.
Next they without informing me signed me up for a $6/month service plan. When I called to check I was told that if I have any technical issues or when I relocate this charge will get me discounted service for $15. Now when I called them to move I was told that my fees will be $100 which is apparently discounted. I was LIED to atleast 3 times on phone when I called to cancel the service plan. Now suddenly pricing has changed.
I want to cancel my service but I was not notified that I signed up for a 24 month service so pay cancellation. I asked for documents confirming this and nothing in mail so far.
When they saw upset client they offered me a credit of $5/month for 3 months. But guess what - that did not show up in the bill either. One lie after another. One false promise after another.
Its amazing how Dish Network executives show up on TV claiming how they are all about customer service when all their agents do is lie, deceit, cheat and trouble their clients.
Dish Network should be ashamed of themselves. They shouldn't be making promises that they cannot fulfill. If you cant be honest to client then dont lie to them either. But these lessons were not taught to Dish Network agents.
In addition, I sent email to Dish Network CEO explaining him of what has happened with me and still no response from him. I am going to file official complaint against Dish Network with DCA.
Product or Service Mentioned: Dish Network Tv Service.