Not resolved

Watch out for so called promotional weekend of HBO/Showtime and something called movie pack? Dish just assumed we wanted this because we used it the weekend it was on promotion.

They are now charging us for the entire month it was on promotion when we didn't even use it and the next month. We moved about 4 months ago. We were in extended stay while waiting for our new place to get ready. We had to call DISH 3 times to get them to suspend our service.

They just don't get it.

Communication is terrible. Always ask for a manager.

Product or Service Mentioned: Dish Network Customer Care.

Reason of review: Poor customer service.

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