Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money

This is the THIRD TIME my hard drive has crashed, losing all my recordings, timers, etc. The techs are great; it's corporate that sucks.

After this hard-working tech replaced the dish satellite itself (because it "was so old," he proceeded to switch out the receiver. I asked if it was the newer one & he said, "no, it's first generation. You would have had to ask for the newest one." What? After 3!

hours of labor, they give me a unit from gen 1 instead of gen 3? No upgrade on joey, no sling adapter, nothing. And this after I had to argue w/customer service who insisted she could only "ship" me a new hard drive because it is Sunday. Funny after I asked her to escalate my call, she got a tech (& his supervisor ) out today.

Buyer Beware. They do not care about you, the customer.

Techs now have a quota to sell too. $40 for a "better"

HDMI cable, screen cleaner, ...

Product or Service Mentioned: Dish Network Customer Care.

Reason of review: Poor customer service.

I liked: Tech.

I didn't like: Are dishonest, Customer service, Bait n switch, Suck, Sales support services.

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