I have sent 4 emails that has been sent without any aknowledgement I can say with all honestly I have never recieved such poor customer service from any organization in my life. Finally today after almost a month of having the service with techincal issues and them not being resolved I was able to get my account canceled.
There was no apology of the time or the inconvience I have had to endure during the brief time I was suppose to have service. I was told that waving the ETF was done only as a courtsey. My not have the service and having to take all the time I did to try to get the service working was never acknowledged. When I asked to have a address for the ceo or customer relations so I could let them know how one of thier customers was treated I was denied and threatened with the supervisor going back in the account and putting the ETF back on.
The supervisor whoose name was David told me that I couldn't speak to anyone else, and he was merely showing me a courtsey.
All I wanted was for someone to take the time and apologize for all my time and inconviences that I had to endure do to the lack of service from the installation company that is sub contracted.
But that has not happened not once. I am deeply disappointed that even my emails go unrecognized. A representative stated that it showed in my account but wouldn't it have been nice for me to have a response to the email?
Product or Service Mentioned: Dish Network Installation.