I have been a DISH customer for 12 days and when I got the service I asked if they had a DVR that worked for the whole house. They said no so I took what they had to offer.
After getting my service I heard a commercial for the the Hopper, a whole home DVR. So I called to get the service and because I'm an existing client (of 12 days) I can't get it for free. I have called and talked to supervisors and emailed the CEO lets see if anything happens.
They did offer me $100 off the $500 but I don't think it's fair. My recommendation is don't get DISH, their customer service is awful.