I called dish network for my father (who is in a ankle brace). His bedroom TV (upstairs) was not working.
My father spoke to "Rome" (agent 1ZP) and gave him full authorization to speak to me. I walk upstairs after telling the rep the whole problem he asks me random questions (did you unplug and plug the unit back in, is the cable plugged in, what model is the unit, etc etc etc) Then he asks for my father again - My father gives him full authorization to speak to me but the rep would not accept this. He asks my father to go up and get the "R00" number. My father refuses and sends me up.
When I get upstairs the Dish rep tells me to go and get a pen write the number down and have my father give it to him. After I told him I am not going back downstairs to get a pen! He would not accept the number. I asked repeatedly to speak to a manager.
I had to go to my father again and once again my father gave him full authorization to speak to me. At this point he tried to make me run a 20 minute test that I already ran twice. I told him no that has already been checked- He turns around and sets an appointment for a physical check. Then tries to ignore the fact that I asked to speak to a manager.
After waiting 5 minutes on hold a "manager" named "Fred" picks up the phone and tells me "sorry it must be a misunderstanding. I told "Fred" since he is a manager he should go and teach his employee instead of just saying sorry to me. Fred turns around and hangs up the phone on me. Both of the individuals had a heavy Filipino accent - Not sure if this a outsourced tech support to the Phillipines?
But the rudeness and complete lack of care was unbelievable! I am a restaurant and retail manager and deal with customer complaints on a regular basis and try not to complain but this is over the limit!
Product or Service Mentioned: Dish Network Tv Service.