I have a major problem with Dish Network. Their installer destroyed a large storm window on the rear of my house on or about October 27. I have been jerked around by the installer and by Dish. Calls to a "Lela" in their Damage dept. take a minimum of a week if not 10 days to be returned. I have actually talked to her maybe twice since this started. Calls to her supervisor have gone un-returned. The installer has come up with every excuse he can. He called one company and told them the glass needed to be repaired even after I told him the frame was damaged beyond repair. Basically, I've called them at least 6-7 times, emailed the installer and spoke to him 6-8 times. Nothing has been done yet. I've been stuck with a broken storm window for about three months, which is unacceptable. This is a custom window, probably $500-600 to replace.
I called them today and went through three people, finally getting to a "Customer Service Supervisor". I gave them two options, either suspend my billing until they replaced my window or terminate my agreement. He stated he would terminate my account, but I would be charged about $300 for early termination. I told him I would not pay it and would take legal action if they attempted to do so. He said my only option was to speak to the Damage Dept. I told him I was through with those people, that it took two weeks to get a return call and the supervisor NEVER returned my call. I told him I refused to speak with this "Lela" person any further as she is incompetent.
I told him I would only speak to a real person in the Damage Dept. No more un-responsive minions as I have been dealing with in the past with zero results. He said that was all he could do and he would process my termination and I would get the fees. I told him I would not pay the fees as they are in breach of the contract by damaging my home and not fixing it. He said it was not his issue, that I had to work with the damage dept. I asked him sarcastically what was so hard to understand about how I had been treated by the damage dept and he didn't reply. At that time I informed him I had recorded my conversations and would use this in my defense. He informed me I could not record the conversation because he had not given consent. I informed him in the State of Georgia, I didn't need his consent. At that time he terminated the call and hung up.
Product or Service Mentioned: Dish Network Tv Service.