Tech replaced our receiver. Tech took our receiver.
Dish sent us a box to mail back receiver. We contacted Dish and told them Tech took receiver. Dish said everything resolved - throw box away. Dish then billed us $425 for unreturned receiver.
We call Dish - have to talk with 4 people. Get run around. On phone for almost 2 hours. Finally get Dish to agree to credit us.
Get Credit. Next month - Dish debits $425 again. Statement says they billed us for our "REFUND". Talk to 3 more people for another 1.5 hours.
Dish says they didn't debit us again - as I'm looking at my bank account online while I talk to them showing the debit. Finally they agree to credit us -will get in 4-5 days. 7 days later no credit. Talk to dish again - 3 more people and another 1.5 hours.
They want to credit us $367 because they are going to prepay our next statement. Not good enough. We want our money back. My guess is next month they will yet again charge us $425.00 Letter to CEO sent over a week ago - no response as of yet.
Customer service, Supervisors are all incompentent.
If they had taken 2 minutes to look at our statements they could figure it out.
Product or Service Mentioned: Dish Network Receiver.