We complained three times without resolution about poor resolution, cutting out completely and frequently, we then decided to cancel and return to previous provider. They insisted upon charging us a large early cancellation fee.
They also charged my partner on the day of installation $100.00 for a modem, and they refused to refund the money upon return. They keep harassing us to pay them when we have notified them 3-4 times we do not intend to pay their penalty for early cancellation. They made promises and didn't deliver.. They keep harassing us.
Many people I've talked to have had very similar circumstances of very poor service. We tried to negotiate with them at the beginning and they refused.
We paid our monthly service bill on time. we have receipts for verification.
Product or Service Mentioned: Dish Network Installation.
Reason of review: Damaged or defective.
Monetary Loss: $500.
Preferred solution: Drop the late charges. They can have their modem..