Dish is notifying customers that they are required to upgrade to a new receiver and that their old receiver will no longer be supported. This upgrade is "free". You must return the old receiver. They make no allowances for the fact that I will lose approximately 140 hours of recorded TV that I have not had time to watch. This represents most of the last two months. They have no way to transfer all the timers (more than 50).
Here is the real surprise. After talking to two different people on the phone and then the supervisor, I finally found that that after the free upgrade, I could either pay $10 a month for some HD programming I don't want or $7 a month if I refuse to pay for programming I don't want.
To me, this goes well beyond bad customer service and into the space of either unethical or possibly illegal. And, had I not complained about this vigorously, I probably wouldn't have found out about the hidden charge for NOT watching HD until the first bill came.
Product or Service Mentioned: Dish Network Receiver.