Like most here I've been a good customer of Dish Network L.L.C. for a number of years. Two years ago we moved from the big city to the deep woods. Retirement and the apprehension of the coming mass hysteria of the impending US crash. The cities are the worst place to be when the stores stop receiving goods. You know food etc.
We over the years have been abused by Dish Network via billing fraud etc. One fraud is $5.00 a month for not having a phone line. I don't need a phone so why pay big bucks for something I'd never use except Dish requires it. They say to update your equipment periodically. That isn't true, they do the update/upgrades in the down link data stream. I'm an Electronics Engineer having worked in the Microwave and other RF field for over 45 years.
During our move I requested they take care of the antenna move as advertised. The stories I listened to were various but the out come is it didn't happen for over three weeks that we were paying our monthly fee for service we were not receiving.
I got fed up with it and removed the antenna from the old place, "I still own it unfortunately" and installed it at the new location.
It worked just fine even right through Hurricane Ike while on emergency power. Yes I do that too. No not the dinky little 3 to 7 KW cheapo generator at Lowes.
In April, 2010 we started getting notices on screen that the service was pending interruption due to none payment of the bill. We looked and our records showed we sent the payment in time that it should have been recorded at leas a week before.
So we waited to see the results, "as I became more angry every day seeing the warnings on screen."
On about April 5 through 10 of 2010 the service was indeed interrupted.
I called CS, "Crappy Service/Corporate Scam etc" and was informed I could use a check and give them the info needed for an instant debit of approximately $89.00 from my account and the service would be back on in a couple of hours.
At this point I was ready to kill someone!
The conversation continued until I told them I'd done this with them several years ago at which time I allowed them to debit my account. I never saw credit for that debit, "NEVER."
So I told them since I've been in this condition with them before and that the last time I was informed by CS that the problem was my insisting on paying by check because checks are not always handled expeditiously and that it would be much better if I just let them debit my account.
They even stated that probably my check was in house but they couldn't do anything about it as it was Accounting departments job.
At that point I told them to just stick it where the Sun does not shine and I'd just do without rather than ever let them or anyone else debit my account. I told them I would just call the competitor and try them. Mysteriously the service came back on in about fifteen minutes. During the 15 minutes from the phone call until the service came on I had contacted my bank and stopped payment of the check.
They called me to let me know the service was back on and I told them too bad, too late good bye.
The service went back off in less than three minutes.
I wrote them a very nasty letter, sent it via certified mail. Basically I sent them a letter including an invoice for charges for my moving the antenna, recovery of moneys paid for service not delivered and a warning that if their equipment is still on my property in thirty days I will start billing for storage.
A couple weeks later UPS arrived with an empty box for me from Dish to send their equipment back. They want me to remove the LMB from the antenna and pack the equipment for them.
Excuse me, I paid you to bring it out now you want me to do the labor for you to send it back?
NOPE! AIN'T HAPPNIN!
A week or so after my letter to them I received a call from a Mr. Jon Burks with Dispute Resolutions of Dish Network.
He repeatedly ask *** questions that I repeatedly told him is in the letter he has from and he referenced the call about.
Finally I just gave up! He is wasting my time and Cell Phone minutes. Nope I still do not have a telephone in my house. Not going to. Don't need it and would be wasting money for something not used.
I received a letter some month and a half later from a Credit Collection agency demanding payment for the bill and $10.00 stop payment fee as well as $300.00 for the equipment still in my possession. Total bill $466.96.
I'll pay that when *** freezes over.
I've contacted my Attorney, she says just keep all the letter.
When it shows up on my Credit report I'll own a corrupt corporation.
From the documentation it appears the credit collection agency is in fact a part of Dish Network.
As Dish bills one month in advance I actually have paid them in full. I just didn't pay them the next month in advance so they terminated my service.
THANKS FOR SMALL FAVORS DISH. I have made another choice and from the service I'm getting now I wish I'd done it years ago.
It took me two days to get new service. How it goes from here is anybody's guess but so far so good.
Today I sent Dish Network L.L.C. another certified letter copying Mr. Burks ridiculous statements in his letter with the Credit Collection agency's letter. Hummmmm They were in the same envelope.
Typed each of his statements inn italics with my answer just below in bold type.
He said he offered to send a tech to pick up the equipment and waive the $99.00 normal fee.
No sir that is a damned lie! My original letter to you demanded you get Dish Network's junk off my property or be charged storage.
What makes you think I'd turn you down if you'd offered Mr. Burks?
I also offered to meet him and take a Polygraph in regards to the statements he made and I answered.
Wonder how that will go?
I told him that since April 15, 2010 there is and will continue to be a $25.00 storage fee levied against their equipment on the 15th of each month until either it is picked up by them or until the end August, 2010 at which time I will using the Texas Mechanics lien against the equipment to offer it for sale. The lien is based on my labor for moving the antenna, and for being billed for service interruption for approximately two weeks due to the move while waiting for Dish to honor their contract and their false advertising on TV about free moves.
They also advertise on the Internet free moves.
I also stated that if the equipment can't be sold by the end of September, 2010 it will be rendered unusable and deposited in a land fill.
I stated that at the time it will be disposed of they may, "at their choice" send someone to get it but bring a certified check or money order for my labor and other fees. I then stated that they could if they chose send someone to witness that the equipment is/has been rendered unusable and disposed of.
I then stated if they chose not to send someone I will video the destruction, "by large hammer" of the equipment and the disposal of the equipment that a copy of will be sent to them.
I then logged onto the Federal Trade Commission's Web site and filed a complaint in regards to unethical and deceptive business practices by Dish Network L.L.C. and printed a copy of the FTC's verification my complaint has been received and that they will be contacting me.
I did however edit a screen image of the receipt to black out the confirmation number so they will have to do a little more work rather than just call and give the number to the FTC.
I enclosed the FTC confirmation image and my letter to Dish Network L.L.C. in certified mail, mailed to:
Dispute Resolution Specialist
Dispute Resolution Team
DISH Network, L.L.C.
P,.O. Box 9040 Littleton, CO. 80120
His letter was in the same envelope the letter from the Credit Collection agency, CBE Group.
Their address is:
CBE Group 131 Tower Park Dr.
Suite, 100, Waterloo, IA 50701
Wonder which suite number of Tower Park Dr. Mr. Burks is in.
Something here smells!
After returning from the post office have filed a complaint with the Attorney General of Texas and the Better Business Bureau in regards to deceptive and unethical business practices of Dish Network L.L.C..
I'm now going to the County Court House in the morning after my Dr. appointment with a copy of all the documentation to file a Mechanics Lien on the equipment.
I'm also doing a search for all states I can find where Dish is Incorporated in or shows they have business offices in.
I will write a letter regarding this fiasco to each and every one of the Attorney's' General of those states.
Keep posting against the jerks.
They deserve some bad press.
I'm writing to a couple of the Radio talk show hosts. Some specialize in this type fraud.
Good luck to all of you.