Not resolved
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality

The Hopper search feature has been broken for 213 days as of today (according to advance support technician Alesha ID = 92E.

Many front line support techs are not aware of the issue or let on that they are not. It is a known issue with a work around of pressing the blue remote button while in search to close the keyboard, then pressing it again to show the keyboard. That works about half the time. Otherwise random letters on the search keypad turn blue and cannot be selected.

There was suppose to be a software update on December 31, 2015. That did not happen. Now, the next estimated fix date is May 16th, but of course there is no guarantee of that fix date either according to dish network supervisors, account specialists and advanced technical support agents.

Are there mailing lists, forums or any other ways that might provide updates and more accurate information about the progress of this technical fix?

Chat agent Mary Ann (ID: ZGR) says "Please dial (888) 811-0210 between 7 am and 1 am Eastern Time, 7 days a week to speak with one of our account specialists" for updates. I will plan on doing that regularly.

Product or Service Mentioned: Dish Network Technical Support.

Reason of review: Damaged or defective.

Preferred solution: Let the company propose a solution.

I didn't like: Lies, Missed fix deadline dates.

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