I received a call from a collections agency stating that I owed over $1,000 to Dish Network for an account that was opened in Tennessee and never paid. I have never had Dish Network, and I have never lived in Tennessee. Apparently, according to Dish Network, my social security number was used to open the account.
I worked with Dish Network and did everything that they asked me to do regarding getting the issue resolved. This involved filing a police report, putting fraud alerts on all my credit cards, filling out an identity theft affadavit with the FTC, and sending them numerous personal information items, such as my Social Security card, Drivers License, proof of residency, etc.
I followed all of this as I know that it is important to verify who I am. However, Dish Network simply stopped doing anything after I sent all this information. I never received any phone calls, emails, etc.
I called back to follow up and was told to contact their Fraud Investigation Department. I don't know if this is some kind of joke, but the number I called goes straight to voicemail every time and I have never received a call back despite leaving multiple messages. Not amusing.
My credit has been destroyed by this, yet I am still being treated as though I am guilty every time I call Dish Network about this. The issue is still not resolved and has been going on for over 6 months now. I get nowhere when I call Dish Network and wind up just going in circles being transferred from one department to another.
I am beyond frustrated and don't even know where to go from this point. If I don't start hearing things soon I'll be contacting an attorney to get this resolved.
Product or Service Mentioned: Dish Network Account.