Update by user Dec 16, 2011
To the \'deal\' who responded below: This was NOT part of the original contract agreement over 6 years ago. It\'s in there now, but it wasn\'t part of the deal back then.
I can definitely read a contract and that is why I know it was not there. we don\'t EVER pay \'protection money\' for anything we buy. I\'d know if it were there.
And so everyone knows, Dish admitted that they made a mistake and they are refunding half of what was paid over the 6 months and removing that charge for the future.
While it doesn\'t make me whole, it seems that at least they know they were wrong.
However, I did have to go to the executive office to get this handled. The rank and file can\'t and won\'t.
Original review posted by user Dec 13, 2011
This is just a tip to everyone with problems with Dish Network. ASK THEM TO SEND YOU A COPY OF THE CONTRACT YOU SIGNED. They make a big deal of your signing the contract. Then they add whatever they wish to your bill, even if you have never signed or requested the services, such as their protection plan scam. This happened to me. They told me I'd signed the contract. I said "Fine - send me a copy of the contract." Two weeks later, no contract copy. They tell me they don't have it so the charges stand. Really? All you have to do is LOSE a contract to get out of illegal charges? Who do they think they are, mortgage companies and banks?
I've got a message in to their executive office, but in the meantime, I suggest EVERYONE ask for the contract copy. This is a time period well within the required 7 year retention period. There's no excuse for their ineptitude. I assume this is their way of sliming out of their unethical conduct. Oddly enough, though, they seem to think that we're ***. They think we're dumb enough to believe that if they don't have a contract, then they can't charge for a service that was not authorized?
I also suggest you contact your State Attorney General. That's the next thing on my list. Dish has already had to settle millions of dollars with 46 states because of their unauthorized charges. It appears they learned nothing from this.
Since when has it been acceptable for companies to behave in this disgusting manner?
Product or Service Mentioned: Dish Network Deal.