These guys are a total rip off! NEVER use them!
First off the installation company promised me $50 a month. I NEVER got that price.
Secondly he told me that I needed to "buy" a roof mount from him for $50, which I paid directly to him. Only to find out 2 years later it was supposed to be part of my installation package!
Third - they told me a second (non dvr) box would be $6 a month. It was $11. When I discovered this 2 years later they said that it was more because the box could be hooked into 2 TV's. I told them that I didn't own 4 TV's and the installer KNEW that. The phone rep said that all their "single" channel boxes were taken and there was a big backlog, which is why he put that box in. So why was I charged for it if it was Dish Network's fault that the product wasn't available?
Fourth - when I canceled the service the technician standing in my house would not take the DVR away. He said it had to be shipped back. I called Dish and they sent a box. Now 3 MONTHS LATER they are trying to bill me $16.50 for the shipping! They claim that it was "disclosed" to me! I said it never was and all I got was the "supervisor" saying that her notes from previous calls state that they told me! Talk about guilty until proven innocent! Where do I go with that argument! In MY call center the pull the call to listen to the original message if something doesn't sound right.
Fifth - I asked for a refund of my stolen $50 for the roof mount and was told that it was done by an "independent retailer" with a Dish contract and therefore I had to go back to them! So, now I'm supposed to call the guy who stole from me and call him a thief and demand my money back? Yea right!
Dish Network is a JOKE! If you ask for a supervisor you will wait 30 minutes. I just did. And then they won't even help you out! Stay far, far away from their services.