I was a Dish Network customer for several years. I subscribed to pretty all their channels. I guess as of 2009, they changed one of their satellites for international channels. They contacted me to have one of my home dish changed to a newer dish. They sent a technician who basically said that he cannot install the new dish where the old one is installed. I told him he can install it by the chimney, but he refused to climb on the roof.
He told me I need to call the customer service to resolve the issue. I called and they said they will send another technician next week. The second one came and told me the same thing. I called the customer support again and they said they will send a technician who is a Dish Network employee. The third time, I heard the same story. Now, I got a call from their customer support. They told me that they will send a supervisor. The fourth time, supposedly supervisor came and told me the same exact story.
I told him to leave. I called the support and cancelled everything. They were surprise why I was cancelling the service and I was surprise how they treat a local customer.
I just don't understand how Dish Network can send 4 people to my house (each time giving me a 4 hour window to wait for them) and every one of them tells me the same thing. I can't imagine how much money they wasted and all they had to do is just talk to the first technician and understand the whole situation to come up with a better resolution.
Product or Service Mentioned: Dish Network Tv Service.
Monetary Loss: $16.