After DTV doubled our bill, we asked a Dish Network rep several times if their bill would change or if it would stay at $35 for the two year contract. He assured us it wouldn't change, but it turns out, we were getting a $15 credit for the first year.
After talking to their customer loyalty department and 3 supervisors (the 1st 2 hung up on me), I got no where. I was told it was my fault for not reading my contract.
If my $15 extra a month is worth more than my customer satisfaction, that's really sad. They have us roped into a two year contract and they could care less that we were lied to in order to get us to sign the contract. I asked for them to review the phone call, but get this, they don't "record" or "keep" their calls. Convenient. Buyer beware. DTV has sent us a bunch of offers, including buying us out of our contract. : ).. Hmm. Might be doing that soon.
Product or Service Mentioned: Dish Network Customer Care.