In May of 2011 I called Dish Network inquiring about the Free Dish Movers Program.The individual I spoke with told me it was available and therefore I set up the appt. to have them move the equipment. (install the dish at the new location) The gentleman that installed the dish finished the work and left a mess but I figured hey its free you get what you pay for. We had to have them come back 2 weeks later because the wind had blown the dish and we no longer had reception due to it not being tightened down in the first place. Then after about three weeks I called because in the 2 months of having the service I could not log on to my account and therefore was not able to see the bill so I asked for a bill to be sent to me. I recieved the bill and found a 100.00 charge for Dish mover service. I called to complain and spoke to some really sub par customer service reps who claimed they did not even offer Free mover service at this time and yes I would be charged the 100.00 and there was nothing they would do for me after about 2 hours arguing my point they hung up.
Still not satisfied with this I chatted with them yesterday and tried to get the charge removed and again I spoke with several people and they would either say we don't offer that service anymore and then when I copied and pasted directly from their website all the info they advertise about this service they said I did not qualify for the service so I asked them to tell me the qualifications and they would not they just kept saying I don't qualify than a guy named Norman got tranferred my chat and said his word was final and they would take the 100.00 from me.
He also seemed uneducated as far as the qualifications for this service. I believe they get people to call based on the advertising that it is free they don't mention ever in the conversation you have with them when setting up the move that there will be a charge than they basically steal your money from you I did not authorize this charge but am told too bad its coming out of your account anyway. Customers who call for a free service and are never told it is not going to be free should not be charged this it is an unfair business practice!!!! I thought theft was illegal!
I am very Unsatisfied with this customer service.
Product or Service Mentioned: Dish Network Account.
Monetary Loss: $100.