I moved after 20 months, technician could not get line of site at new address, he called the main office to let them know he could not install the dish. I told him I was worried because I had a few months left on the contract. He spoke with a woman, gave her the details and then handed his phone to me so I could talk with the woman. She said since they could not provide me service and I had since a short term left that she would wave any fees. I thanked her and ask her to please not this in my account, she assured me she would. I also explained that they had taken money from my bank account during the time I did not have any service. She figured it out and said that they would credit my account like $47.00. She also said that they would send me a box to return the equipment in and to be sure to be prompt or I would be charged.
I waited 2-3 weeks and still had not received a box so I called again and a woman found that it had been sent to my old address. She said she would send another, she did, I sent it back and just got confirmation 2 days ago that they received it.
I opened my email today and see that Dish Network had been in my bank account. The woman had said that they would charge like $14.00 for shipping so I figured it may be that and/or my refund. WRONG, they had taken $52.?? out of my account.
I called and asked what was going on and a man said it was the $70.00 early cancellation fee. I told him something was wrong because I had been told the fee had been waved. I was on and off hold for 39 minutes with him saying that the woman had no right to tell me the fee was dropped. I finally asked for his supervisor and he said the same thing.
I had loved Dish Network and had just told another woman to look into it. I asked the man if it was worth losing a lifetime customer over $70.00 and he said there was nothing he could do and the fee would not be dropped. I am a disabled woman on social security, but besides that when someone from a company tells a customer something I feel that the company should honor that.
I asked for the service mans name so I could get the woman's name but this so called supervisor said he would not look any farther. I ask to talk to his superior and he said there was not anyone else to talk to. I can not believe a company would lose a loyal customer and any one I talk to for life over $70.00.
Who can help me with this matter? Has this happened to others? Thank you, Deb
Product or Service Mentioned: Dish Network Account.
Monetary Loss: $70.