Please forward this complaint to a decision maker at Dish Network: I am really disappointed with Dish Network decision. I called to see the options of lowering my monthly bill.
I was more interested in the just the local channels. I was told that it was not possible. After talking to a customer service person, specialist and a floor supervisor. I was told that the best solution would be to get the silver package.
The package was $ 29.99 but for loyalty I will be given it for $24.99 for six months. Which I thought was a little less so I was given the price freeze for 1 year. I thanked them for the great solution. I also had a extra channel # 808 (B4U) which I confirmed that it will stay.
I was assured that yes this is not a problem. After the change that happened in 5 minutes, now I am looking for my 808 channel but can not find. I have called and talked to 4 people after that at length. Each one is recommended that It is not longer available.
If I need it then I need to spend for the package of $ 40 or more. This channel 808 was not part of the conversation at all. I think you guys are fleecing the public with your unethical tactics. I have called to lesson my bill and your (car salesman type) people are skinning me for more money.
This is appalling. You all did not leave me a choice but to cancel my service. I have had Dish network for more then 10 years off and on. This is disgusting but you all did not leave me a choice.
I was not treated like a customer but was treated very rudely. I am certain that the last four people that talked to me have no interest in treating the customer with dignity. They have to be extremely dangerous to your company and interest. I did not call Dish to cancel my account.
Amazingly thank you to your last four employees I was able to say Dish Network Good Bye.
Too bad if you keep losing customer in this manner. May be you will not realize it now but one day reality will be telling you the truth to how to be honest in doing business with a customer.
Product or Service Mentioned: Dish Network Account.
Monetary Loss: $10.