I have been dealing with Dish Network for months now. We are on our 3rd receiver and we are waiting for our 4th. Dish admits to their continuous mistakes. It's so bad, they have offered 2 months of Showtime for free and 1 month of our usual bill for free. What good is this when we can't even watch satellite when we want to?
Twice this week (on Tues. Aug 5, 2008 and Fri. Aug. 8, 2008) we were scheduled to have Dish come out to replace their receiver. They were no shows for both days. What else can we do? When you talk to a Dish employee and they say, "you are scheduled for this date between 1:00 pm and 5:00 pm," then they don't show up and then their dispatch closes at 5:00 pm, too.
Why should we be penalized for their faulty equipment? We pay over $70 a month for this kind of service? I think it's so interesting that no one will give their full name, their supervisor's name, a manager's name and heaven forbid they give you a direct number. It's not happening because they are so incompetent and don't want to be held accountable for their repeated mistakes.
I am dumbfounded. What else can I do to get Dish's problem worked out? I haven't even mentioned the HOURS I've spent on the phone explaining and re-explaining the problems, or being on hold, or being disconnected while waiting for a supervisor and then starting the phone process all over again. This is a full-time job just trying to get a company to their job that I pay for!!
I have been very patient with the Dish people. I have been at my house for hours waiting for them to show up. What else can I do?
Product or Service Mentioned: Dish Network Receiver.